Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Current Job
Timeline
Generic
Chiranjit Halder

Chiranjit Halder

Bengaluru

Summary

Dynamic Technical Architect with extensive experience at HCL Technologies, specializing in Citrix Virtualized Apps management and troubleshooting. Demonstrated success in optimizing system performance and improving user experience through strategic policy configuration and environment administration. Recognized for strong analytical skills and a commitment to delivering exceptional technical support and innovative solutions. Career aspirations include leveraging expertise to drive further advancements in virtualized technologies.

Overview

9
9
years of professional experience

Work History

Technical Architect

HCL Technologies Pvt Ltd.
Bengaluru
04.2024 - Current
  • Installation, configuration, and management of Citrix Virtualized Apps & Desktops.
  • Understanding of Delivery Controllers, VDA's and Citrix Workspace App.
  • Citrix Storefront configuration & management to provide users with access to virtualized resources.
  • Citrix Workspace understanding and implementation for unified access to apps, desktop & data.
  • Configuring and management of Citrix policies to control user access & experience.
  • Administer Citrix environments, ensuring uptime and performance, including server provisioning, load balancing, and application and desktop publishing.
  • Perform upgrades, patch management, and troubleshooting for Citrix components, including Citrix Virtual Apps, Citrix StoreFront, and Citrix Workspace App.
  • Administer Citrix Studio for configuration of Delivery Groups, Machine Catalogs, and App Delivery.
  • Citrix Provisioning Services (PVS) and Machine Creation Services (MCS) for creating and managing virtual Machines images.

Senior Technical Support Engineer

Cloud Software Group India Pvt Ltd.
Bengaluru
05.2023 - 04.2024
  • Worked on Citrix DaaS (Desktop as a Service) to manage Citrix Cloud and to deliver customer Virtual Apps & Desktops.
  • Citrix Director Monitoring & Troubleshooting Citrix Environment including user access and performance.
  • Understanding of networking concepts including TCP/IP, DNS, DHCP and experience with load balancing.
  • Citrix Provisioning Services (PVS) and Machine Creation Services (MCS) for creating and managing virtual machine Images.
  • Troubleshooting Citrix client and server issues (slow performance, connectivity, session disconnects).
  • Analyzing and resolving issues with Citrix Policies, profiles and printing problems.
  • Investigating Citrix Director Logs, Citrix Studio Logs & Event Viewer Logs.
  • Citrix Director and Citrix Analytics for performance monitoring.
  • Diagnosing performance issue and recommending optimization (e.g., CPU, memory and bandwidth usage in Citrix Environment).
  • Citrix Troubleshooting & Configuration of Citrix Licenses -Concurrent & User/Device Licensing.
  • Firewall and Load Balancer Configuration for Citrix Environment.
  • Familiar with Diagnostic tools such as CDF traces, Workspace Logs, Wireshark traces, HAR logs etc.

Subject Matter Expert

Concentrix
Gurugram
12.2020 - 04.2023
  • Provided enterprise-level support for Windows performance.
  • Worked on all no Boot scenarios (BCD errors, Boot Loader, Windows OS loader, Inaccessible Boot Device, missing & corrupted boot critical drivers, registry corruption, windows updates, third part AV and backup program and related drivers) on Windows server OS and Windows Client OS.
  • Proficient in identifying causes of boot failures, such as corrupted boot records, damaged system files, and hardware malfunctions.
  • Successfully used tools like Windows Recovery Environment (WinRE), System File Checker (SFC), and DISM to repair boot configurations.
  • Skilled in using Windows Server's repair options (Startup Repair, System Restore) and advanced boot options (safe mode, command prompt) to recover systems that fail to load, ensuring minimal downtime.
  • Slow Boot Slow Logon (SBSL issue) due to bloated registry hives, unnecessary software or malware, corrupted drivers, windows updates etc.
  • Blue Screen of Death, Stop Code, Random Reboot with & without Bug check.
  • Expertise on working slow performance of client OS and server OS due to High CPU / resource utilization.
  • High memory utilization.
  • Hard Hang scenarios when machine completely freezes and only way to recover is to force restart.
  • Soft Hang scenarios, when machine freezes few seconds and automatically recovers.
  • Virtual Memory and configuring paging file.
  • Configuring & Collecting Memory Dump (Complete Memory Dump, Automatic memory Dump, Active Memory Dump).
  • Analyzing Memory Dump with WinDbg tool.
  • Familiar with Sysinternal tools WinDbg, ProcDump, ProcMon, Perfmon, WPR, RAMMAP, Task manager, Resource Monitor etc.
  • Handling Shell issues such as Explorer.exe, Application/Process crash /Hang, Black screen issues, Start Menu (ShellExperienceHost.exe, StartMenuExperienceHost.exe), Microsoft Store, Language Pack etc.
  • Familiar with Hypervisors such as (VMWare Hypervisors, Microsoft Hyper-V, Citrix Hypervisor, Nutanix, Azure etc.)

Support Engineer

Concentrix
Gurugram
01.2018 - 11.2020
  • Windows Operating System (MS windows 7,8.1,10) troubleshooting, update, and repair.
  • Performed In place upgrade of OS, Custom installation and Clean installation of OS.
  • No internet connectivity (Wired & Wireless) due to connection issue, router/modem configuration.
  • Internet Browsers/application configuration/troubleshooting & No internet access.
  • Printer issues (wired & wireless) and other printer application & services.
  • Email clients: Windows Mail App & Outlook Configuration, installation & error troubleshooting.
  • Windows Security: Antivirus, windows Firewall optimization, conflicts & errors.
  • Viruses: Malware, Spyware & Trojan removal/repair.

Analyst

Maintec Technologies Pvt. Ltd.
Noida
10.2016 - 01.2018
  • Providing Technical Support for BJ's Wholesale Club Client.
  • Provide on call support and troubleshoot issues related to pin pad, printers, registrar, Self-Checkout etc.
  • Perform replacement of faulty hardware post troubleshooting after placing service call with IBM.
  • Worked on Service Now Ticketing tool.
  • Resetting Passwords for BJ's members for PeopleSoft, BI Reporting, SAP etc.

Education

B. TECH - Electronics & Communication Engineering

Maulana Abul Kalam Azad University of Technology
West Bengal
07-2016

12th -

Central Board of Secondary Education
05-2011

10TH -

Central Board of Secondary Education
05-2009

Skills

  • Troubleshooting No Boot on Windows Client and Server
  • Troubleshooting Random Reboot & Bug check on Windows Client & Server
  • Memory Management
  • Troubleshooting Performance issues
  • Recover Operating System from Hang/Crashes
  • Troubleshooting technical issues related to Citrix Products
  • Installation, configuration, and management of Citrix Virtualized Apps & Desktops
  • Understanding of Delivery Controllers, VDA's and Citrix Workspace App
  • Citrix Storefront configuration & management
  • Citrix Workspace understanding and implementation
  • Configuring and management of Citrix policies
  • Administer Citrix environments
  • Perform upgrades, patch management, and troubleshooting for Citrix components
  • Administer Citrix Studio
  • Citrix Provisioning Services (PVS)
  • Machine Creation Services (MCS)
  • Worked on Citrix DaaS
  • Citrix Director Monitoring & Troubleshooting
  • Understanding of networking concepts
  • Troubleshooting Citrix client and server issues
  • Analyzing and resolving issues with Citrix Policies
  • Investigating Citrix Director Logs
  • Diagnosing performance issue and recommending optimization
  • Citrix Troubleshooting & Configuration of Citrix Licenses
  • Firewall and Load Balancer Configuration
  • Familiar with Diagnostic tools

Languages

  • English
  • Hindi
  • Bengali

Personal Information

Date of Birth: 23rd March

Language Known: English, Hindi

Present Address: No. 39, 3rd Floor, Flat No. 6, Opposite Gokulam Residency, 4th Cross, Near Corner Café, BTM 1st Stage, Tavarekere, Bengaluru, 560029

Current Job

Technical Architect, HCL Technologies Pvt Ltd, Bengaluru, 04/22/24, Present

Timeline

Technical Architect

HCL Technologies Pvt Ltd.
04.2024 - Current

Senior Technical Support Engineer

Cloud Software Group India Pvt Ltd.
05.2023 - 04.2024

Subject Matter Expert

Concentrix
12.2020 - 04.2023

Support Engineer

Concentrix
01.2018 - 11.2020

Analyst

Maintec Technologies Pvt. Ltd.
10.2016 - 01.2018

B. TECH - Electronics & Communication Engineering

Maulana Abul Kalam Azad University of Technology

12th -

Central Board of Secondary Education

10TH -

Central Board of Secondary Education

Similar Profiles

CREATE PROFILE
Chiranjit Halder