CHIRANJIT MONDAL

• Implemented monitoring system to track health of Azure resources.
• Assisted in migration of Azure VMs to enhance infrastructure efficiency.
• Configured backup solution and restored data as necessary.
• Executed patching activities using Azure Update Manager for security compliance.
• Created and managed Key Vault and Private Endpoint for secure access.
• Updated NSG rules through DevOps pipeline to streamline operations.
• Monitored App Service and Application Gateway from infrastructure perspective.
• Handled issues related to monitoring structure of VMs effectively.
• VM creation, scaling up and out, disk management, checking logs, and decommissioning.
• A backup and disk snapshot were taken, and the disk was attached from the Azure portal at the infrastructure level.
• Worked on the storage account to manage the network file system (NFS).

End User Computing Support

• Provided technical support to end users via email and remote assistance.
• Managed user account creation in Active Directory, including password setup and license assignment for O365.
• Created groups and external vendor accounts in Active Directory for Secure Link portal access.
• Troubleshot O365 Outlook issues, including profile management and add-in configurations.
• Established folders on multiple servers through jump server access while ensuring proper security protocols.
• Applied group permissions to folders to enhance data protection.
• Resolved vendor issues on Secure Link portal by enabling or disabling user accounts as needed.
• Administered temporary and permanent remote administrative rights on user PCs while facilitating software installations and printer mapping.

Desktop Support Admin

• Executed OS installations for Windows XP, Server 2003, 2008, Vista, 7, 8, and 10.
• Conducted hardware upgrades and troubleshooting to enhance performance.
• Performed maintenance on Windows systems, including dual boot setups and updates.
• Configured MS Outlook, including backup, restore, and troubleshooting processes.
• Managed disk partitions and performed comprehensive disk management tasks.
• Installed and troubleshot local and network printers to ensure operational efficiency.
• Updated antivirus software and implemented virus protection measures.
• Configured scanners and resolved related issues to maintain productivity.

• Collaborating on project utilizing multiple browsers with various links, IP-related issues.

• Executed installation of wireless device while verifying hardware integrity and LAN connectivity

• Maintain and monitor LAN and network, along with assembling and disassembling, installing Windows operating system formatting.