Chiranjiv Khona
Mumbai
Summary
Passionate individual with over 8 years of strong experience into strategizing and delivering programs. Highly inclined to pursue a challenging career in academics & education space and be part of a progressive organization that gives a scope to enhance knowledge and utilize the skills towards for a mutual growth. Specialized with skill sets to manage and complete projects with paramount coherence. Aiming be proactive and analytical thinking in a dynamic environment to get results in the most achievable manner.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Programme Manager
S. P. Jain Institute Of Management And Research
05.2023 - Current
- Leading and scaling Academics and Program Delivery for SPJIMR's PGDM Online Programme.
- Curating, designing and delivering the programme as per the finalized architecture.
- SPOC for Coursera who are our delivery partner, ensuring courses are authored and delivered accurately as per plan.
- Managing learner experience and student support functions.
- Ensuring compliance and prepare documentation for accreditation (AACSB, AMBA, EQUIS, AICTE).
- Coordinate across institute with faculty members, alumni and teaching associate for programme planning and delivery.
- Working with course creation vendors to curate the courses within the 2-year diploma programme
- Monitor compliance with academic standards and report instances where participants do not follow program guidelines.
Program Manager
Testbook
01.2022 - 04.2023
- Leading, Building and Scaling the Business Vertical - Skill Academy [0-1]
- Lead special programs related to Online Learning and online educators
- Very recent initiative program was to be improving the learning outcomes of learners by ensuring they under-go a soft skill training curriculum.
- End-to-end delivery of the 4 programs that we are running, maintaining an industry average NPS of 37.
- Designing and building SOPs and processes for various initiatives to ensure outcomes for the Learners and educators
- Working across functions (Product, Operations, Marketing etc.) to align on the project charter leading end to end deployment.
Associate - Program and Product Operations
UpGrad
05.2021 - 01.2022
- Delivered end-to-end ownership of processes and initiatives to ensure outcomes for learners, helping over 350 learners attain better outcomes.
- Performed primary and secondary research to understand market trends and competitor offerings
- Collected and analyzed primary and secondary data to identify gaps between target and output for various metrics, and undertake root cause analysis
- Converted gap into strategies and action by working with cross-functional teams and drive changes required
- Collaborated with other Learning Experience team such as Content, Delivery, Student Success, Careers & Corporate Partnerships to drive key recommendations and action.
Program Coach
Emeritus, Eruditus Executive Education
10.2018 - 04.2021
- Own and effectively managed customer journey, focused on engagement and delight of client and participants
- Achieved 100% program completion rate, improved NPS for diploma programs from 27 to 59 and CSAT from 86% to 91%
- Served as primary point of contact for high level program communications, onboard new cohorts with effective strategy and plan with growth mindset
- Presented relevant information on health of program to cross-functional stakeholders by leading periodic check-ins to assess impact usage and value to uncover additional business development opportunities
Education
Post Graduate Diploma in Leadership -
MIT Executive Education
Cambridge 04.2001 -
MBA -
IMT Ghaziabad
Delhi 04.2001 -
Majors: Economics -
S.K. Somaiya College
Mumbai 04.2001 -
Bachelor of Commerce -
Mulund College of Commerce
Mumbai 04.2001 -
Skills
Program Management
undefinedCertification
Lean Six Sigma Masters Program, Simplilearn
Additional Information
- Testbook
- Star Performer of the Year 2022
- upGrad
- ASPIRE Award for Accountability
- Emeritus
- Certificate of Excellence
Timeline
Programme Manager
S. P. Jain Institute Of Management And Research
05.2023 - Current
Lean Six Sigma Masters Program, Simplilearn
03-2022
Program Manager
Testbook
01.2022 - 04.2023
Leading Organizations and Change Certificate Course, MIT Executive Education
12-2021
Associate - Program and Product Operations
UpGrad
05.2021 - 01.2022
Negotiations and Influence Certificate Course, National University of Singapore
11-2019
Program Coach
Emeritus, Eruditus Executive Education
10.2018 - 04.2021
Post Graduate Diploma in Leadership -
MIT Executive Education
04.2001 -
MBA -
IMT Ghaziabad
04.2001 -
Majors: Economics -
S.K. Somaiya College
04.2001 -
Bachelor of Commerce -
Mulund College of Commerce
04.2001 -
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