Chirantan Goswami

Working with one of the leading Tobacco Client and taking responsibility related to:

• Interpreting project briefs and client requirements to develop comprehensive research proposals and design effective research methodologies
• Preparing Questionnaire and all relevant support documents for Fieldwork Agencies
• Leading end-to-end project management, including coordination with fieldwork agencies and commercial teams, while proactively resolving issues throughout the project life cycle
• Developing Models for analyzing and interpreting large data sets to deliver strategic, data-driven insights and actionable solutions
• Presenting research findings to clients and provided strategic recommendations to address business challenges
• Establishing and maintaining mutually beneficial relationships with clients
• Effectively planning and coordinating with five direct reportees to manage workload under stringent deadlines

In addition to this, I have also worked on various ad hoc projects for Lenovo and Nestlé, providing end-to-end research and analytics solutions.

• Have ensured quality analysis and presentations in response to client briefs, ensuring they meet business objectives and deliver insightful presentations with actionable recommendations that align with clients' strategic goals.
• Mentored and developed junior team members by sharing knowledge and fostering a culture of learning.

• Developed models and performed data engineering using MS Excel, providing data support and insights to clients.
• Determined and developed algorithms to improve and optimize operational processes.
• Designed data optimization and interfaces for user interaction.

• Tracked key metrics and developed spreadsheets and data models.
• Devised data visualization dashboards to make complex data more accessible to stakeholders.
• Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
• Conducted primary and secondary research to better understand customer needs and behaviors.

• Tracked key performance indicators to measure success of the client's products.
• Tracked key metrics and developed spreadsheets and data models.
• Assembled reports and presentations to share insights and recommendations with stakeholders.
• Prepared reports of findings by illustrating data graphically and translating complex findings into written text.
• Created and managed database of information gathered from research.

• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Maintained knowledge on banking products and distribution to provide optimal service support.

• Analyzed customers' financial information to deliver personalized account guidance.
• Maintained in-depth product and service knowledge for well-informed customer advice.
• Cultivated strong customer relationships by providing tailored advice and services.