Java, Python, Azure Cloud Fundamentals, Azure Data Analytics
Chirashree M Bhaumick
IT consultant , Delivery Manager, Program Manager
Kolkata,WB
Summary
Dynamic Delivery Manager with a proven track record at Tata Consultancy Services, enhancing delivery efficiency and customer satisfaction through effective communication and incident management. Excelled in team supervision and leveraging technology for strategic growth, significantly reducing customer complaints and streamlining operations. Skilled in application support and fostering teamwork, adept at driving results and operational excellence.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Delivery Manager
Tata Consultancy Services
11.2007 - Current
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed resources effectively to avoid unnecessary delivery delays.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Mentored junior team members to develop their skills and advance within the organization.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Coordinated efforts across multiple teams during peak periods or special events to optimize staffing levels while meeting customer demand.
- Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Fielded customer questions and complaints and rectified issues.
- Conducted regular audits of internal processes to identify inefficiencies or gaps in compliance with established protocols.
- Integrated new technologies and best practices to improve [Type] delivery management.
- Developed strategic growth plans to increase sales and deliveries across [Location].
- Reviewed established business practices and improved processes to reduce expenses.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
Education
Advanced Cloud Computing - Electrical, Electronics Engineering Technologies
IIT Kanpur
Kanpur, India 04.2001 -
Skills
- Delivery Management
- Team Supervision
- Incident Management
- Application support
- Scrum Master
- Requirements Gathering
- Production Planning
- Effective Communication
- Improvements Recommendations
- Daily Operations Management
- Skilled in [Software]
- Teamwork and Collaboration
Software
Timeline
Delivery Manager
Tata Consultancy Services
11.2007 - Current
Advanced Cloud Computing - Electrical, Electronics Engineering Technologies
IIT Kanpur
04.2001 -
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