Chirau R Dave
Manali
Summary
Dynamic Property Manager with a proven track record at The White Musk Resort, excelling in guest relations and compliance management. Skilled in strategic marketing planning and team leadership, I enhanced guest satisfaction by 30% through effective staff training and operational improvements, fostering a collaborative environment that drives success.
Overview
17
17
years of professional experience
Work History
Property Manager
The White Musk Resort
Manali, Himachal Pradesh
10.2025 - Current
- Oversaw financial management, including budgeting and expense tracking to support operational efficiency.
- Managed daily operations of resort facilities and guest services.
- Developed and implemented property policies to enhance guest experience.
- Coordinated maintenance schedules and ensured timely repairs to uphold property standards.
- Conducted regular property inspections to maintain quality and safety standards.
- Trained and supervised staff on customer service standards and protocols.
- Addressed guest concerns promptly to foster positive relationships and satisfaction.
- Addressed resident complaints and expedited maintenance requests to enhance resident satisfaction.
- Collaborated with vendors for supplies, services, and contract negotiations.
Guest Relations Manager
The Ark Comforts
South Goa
05.2024 - 09.2025
- Identified and mitigated financial, operational, and strategic risks by developing targeted strategies that minimized potential impacts.
- Compliance Management: Ensuring the hotel adheres to all relevant laws, regulations, and industry standards.
- Crisis Management: Preparing for and managing responses to emergencies or unexpected events.
- Analyzed risk data and trends, delivering insightful reports to senior management to inform decision-making.
- Educated staff on risk management policies and procedures, enhancing overall compliance and awareness.
- Vendor and Contract Management: Overseeing contracts and relationships with third-party vendors to ensure compliance and minimize risk.
Operational Head
Captain egg
Surat
01.2023 - 04.2024
- Oversee the day-to-day operations of the restaurant, ensuring all activities are in line with the restaurant's goals and objectives.
- Developed and managed budgets for labor, food costs, and marketing strategies to ensure financial health.
- Monitored financial performance and identified cost-saving measures to enhance profitability.
- Collaborated with chefs to create customer-focused menus aligning with financial targets.
- Recruit, train, supervise, and evaluate staff members including servers, cooks, and other personnel.
- Maintain high standards of customer service to ensure customer satisfaction and loyalty.
- Ensure food quality, presentation, and consistency meet established standards.
- Monitor kitchen and service areas to ensure cleanliness and adherence to health and safety regulations.
Director Marketing
Devsta Pharmatech Pvt Ltd
10.2020 - 01.2023
- Market Research: Conduct extensive market research to determine consumer trends, market opportunities, and competitive strategies, and then utilise this data to inform marketing strategies.
- Managed marketing budgets, allocated resources strategically, and monitored spending for optimal return on investment.
- Team Leadership and Collaboration: Provide strong leadership to the marketing team, foster collaboration, and inspire teamwork to achieve marketing goals.
- Developed and maintained brand identity to enhance market presence.
- Managed client relationships to understand needs and enhance satisfaction and loyalty.
Export Manager
Granmech Pharmatech Pvt Ltd
02.2018 - 10.2020
- Brand Administration: Assist with the development and implementation of our brand strategy, ensuring consistent message and visual representation across all marketing materials.
- Created and implemented strategies to expand presence in overseas markets, contributing to sales and revenue growth.
- Developed and maintained strong connections with clients, addressing needs and delivering exceptional service to enhance satisfaction and loyalty.
- Led marketing and administrative teams, fostering a collaborative culture to achieve organisational goals.
- Administrative Work: Oversee administrative activities such as document management, budget tracking, and marketing campaign coordination to guarantee smooth operations and efficient workflow.
Head of Marketing And Public Relation
Shakti Engineering
10.2016 - 01.2018
- Developed and implemented brand strategy, ensuring consistent messaging and visual representation across all marketing channels.
- B2B marketing strategies must be developed and implemented in order to boost lead generation, customer acquisition, and business growth.
- Team Leadership and teamwork: Lead the marketing team by encouraging teamwork and cross-functional coordination to achieve marketing objectives.
- Administrative activities, including budget management, resource allocation, and project coordination, must be overseen to ensure efficient and effective marketing operations.
- Increased sales in international markets by identifying opportunities, forming partnerships, and executing targeted marketing efforts.
Duty Manager
O2 Spa
09.2013 - 10.2016
- CRM: Establish and administer a complete CRM system to improve guest experiences, build customer loyalty, and encourage repeat business.
- Maintained high level of guest satisfaction by responding to customer issues, tracking feedback, and implementing enhancements to guest experience.
- Oversee different administrative responsibilities such as staffing, payroll, budgeting, and procurement to ensure the seamless functioning of the hotel.
- Assisted administrative team in achieving operational goals through promotion of teamwork and cross-functional coordination.
- Maintained strong brand identity by ensuring consistent application of brand standards and guidelines across all hotel locations.
Lounge Manager
VIP Industries Ltd
09.2009 - 08.2013
- Oversaw daily operations of the lounge, providing high standards of service and a comfortable experience for all guests.
- Trained lounge staff in customer service excellence and adherence to operational procedures, enhancing overall guest satisfaction.
- Created a welcoming, high-quality environment and ensured the lounge operated smoothly and efficiently.
- Addressed customer feedback and resolved issues or complaints, contributing to a more positive guest experience.
- Maintained cleanliness and upkeep of the lounge, stocked facilities, and ensured amenities met company standards.
- Managed inventory and controlled costs to use resources efficiently.
- Analyzed lounge performance through regular reporting and collaborated with management team on improvement initiatives.
Education
MBA/PGDM -
Schiller International University
01.2005
B.B.A/ B.M.S -
Shri Chimanbhai Patel Institute of Business Administration
Ahmedabad01.2002
12th - Gujarat, English
01.1999
10th - Gujarat, English
01.1997
Skills
- Facility maintenance
- Business management
- Customer management
- Crisis management
- Team leadership and collaboration
- Decision making
- Sales and marketing
- Marketing strategy
- Marketing communications
- Targeted marketing
- Brand promotions
- Financial reporting
- Staff training and development
Languages
- Hindi
- Gujarati
- English
- Hindi
- Gujarati
Languages
English
Proficient (C2)
C2
Gujarati
Native
Native
Hindi
Proficient (C2)
C2
Accomplishments
Best Guest Relationship Manager (The Ark Comforts)
Timeline
Property Manager
The White Musk Resort
10.2025 - Current
Guest Relations Manager
The Ark Comforts
05.2024 - 09.2025
Operational Head
Captain egg
01.2023 - 04.2024
Director Marketing
Devsta Pharmatech Pvt Ltd
10.2020 - 01.2023
Export Manager
Granmech Pharmatech Pvt Ltd
02.2018 - 10.2020
Head of Marketing And Public Relation
Shakti Engineering
10.2016 - 01.2018
Duty Manager
O2 Spa
09.2013 - 10.2016
Lounge Manager
VIP Industries Ltd
09.2009 - 08.2013
MBA/PGDM -
Schiller International University
B.B.A/ B.M.S -
Shri Chimanbhai Patel Institute of Business Administration