Chirayu Borkakoty
Guwahati
Summary
Versatile professional in Operations & Facility with background in streamlining operational processes, reducing costs, and enhancing overall productivity. Proven ability to oversee staff training and development, manage budgets, and coordinate daily operations. Strengths include strategic planning, process optimization, team leadership, and quality assurance. Demonstrated success in improving operational efficiency and driving business growth in previous roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager Operations
NIS Management Ltd
03.2024 - Current
1. Operations Management
- Supervise daily facility operations across assigned sites (housekeeping, maintenance, pest control, etc.).
- Monitor adherence to service-level agreements (SLAs) and key performance indicators (KPIs).
- Assist in planning preventive and corrective maintenance schedules.
- Coordinate with internal teams and contractors to resolve operational issues.
- Supervise housekeeping, technical, and soft services staff.
- Assist in staff recruitment, training, and deployment.
- Conduct routine briefings, performance evaluations, and disciplinary actions when required.
- Coordinate with vendors for timely delivery of materials and services.
- Ensure stock inventory, material usage, and proper documentation.
- Evaluate vendor performance and ensure cost-effectiveness.
- Act as a point of contact for clients regarding site-level operations.
- Attend client meetings, provide operational updates, and handle feedback/resolutions.
- Maintain professional client relationships and ensure customer satisfaction.
- Ensure compliance with safety, hygiene, and environmental standards.
- Assist in conducting safety audits and risk assessments.
- Maintain documentation for statutory compliance and inspections.
- Prepare daily, weekly, and monthly reports on operational performance, manpower, stock, and incidents.
- Maintain accurate records of site operations and activities.
Field Officer
SM Sarkar & Sons Pvt Ltd
08.2023 - 03.2024
1. Site Supervision & Operations
- Conduct regular visits to assigned client locations to monitor security and facility operations (housekeeping, maintenance, etc.).
- Ensure the proper functioning of deployed manpower and service quality at all sites.
- Identify and address operational gaps or incidents in real time.
- Monitor attendance, duty rosters, and the deployment of security guards and facility staff.
- Assist in recruitment, onboarding, and training of guards and housekeeping personnel.
- Handle disciplinary issues, absenteeism, and immediate manpower replacements if needed.
- Serve as the first point of contact for client concerns at site level.
- Maintain regular communication with clients to address service issues and improve satisfaction.
- Submit daily or weekly reports and updates to clients as required.
- Respond promptly to emergencies or incidents at sites (theft, breakdown, accidents, etc.).
- File incident reports and take corrective actions in coordination with higher management.
- Ensure guards and staff are trained in basic emergency protocols.
- Maintain accurate records of attendance, shift deployment, site inspections, and incident reports.
- Submit daily, weekly, and monthly reports to the operations team.
- Ensure compliance with company policies and legal/statutory obligations.
- Ensure guards and staff are in proper uniform and equipped with required tools (e.g., torches, batons, ID cards).
- Check condition and availability of housekeeping tools, consumables, and other resources at sites.
Operation Executive
BVG India Limited
05.2022 - 08.2023
1. Facility Operations Management
- Monitor and manage daily housekeeping, waste management, pest control, and other facility-related services across terminals, lounges, restrooms, parking, etc.
- Ensure uninterrupted availability of essential services like water, electricity, lighting, and cleanliness in public and restricted areas.
- Conduct regular inspections to ensure hygiene, upkeep, and safety standards are maintained.
- Coordinate with housekeeping, MEP (Mechanical, Electrical, Plumbing), and maintenance staff for daily work schedules.
- Maintain attendance and deployment rosters.
- Report any staff absenteeism, performance issues, or requirement of additional manpower to the reporting manager.
- Liaise with outsourced vendors for timely execution of soft and hard services (housekeeping, civil works, HVAC maintenance, etc.).
- Monitor service level agreements (SLAs) and key performance indicators (KPIs) for all contracted services.
- Ensure materials, consumables, and equipment are available and used efficiently.
- Ensure compliance with Airport Authority of India (AAI), BCAS, DGCA, and FSSAI guidelines related to facility operations.
- Monitor implementation of SOPs, fire safety, and hygiene protocols.
- Assist in periodic audits and inspections by internal/external agencies.
- Maintain accurate records of daily operations, complaints, consumables, and manpower utilization.
- Submit daily and monthly reports to management on facility operations, issues, and resolutions.
- Log and escalate any critical facility issues for prompt action.
- Respond promptly to passenger complaints related to housekeeping, washrooms, or general upkeep.
- Coordinate with relevant departments to resolve issues quickly and effectively.
Executive Logistical Operations
GRAM Supply Chain Solutions Pvt Ltd
12.2020 - 05.2022
1. Facility Management
- Supervise the maintenance and housekeeping of the warehouse/logistics facility to ensure hygiene and safety standards.
- Coordinate facility-related services like electricals, plumbing, waste management, pest control, and equipment upkeep.
- Ensure uninterrupted functioning of utilities and infrastructure.
- Assist in managing inbound and outbound logistics, inventory movements, and documentation.
- Coordinate with warehouse supervisors to ensure timely order processing, dispatch, and delivery.
- Monitor compliance with standard operating procedures (SOPs) across warehouse activities.
- Coordinate with facility management vendors, housekeeping, security, and maintenance contractors.
- Manage manpower deployment, shift schedules, and attendance for support staff.
- Maintain records of vendor services, AMCs, and SLA compliance.
- Assist in monitoring material movements, stock levels, and physical verification.
- Report stock discrepancies, damage, or non-moving inventory.
- Ensure proper upkeep of material handling equipment (MHE), pallets, and consumables.
- Ensure adherence to safety protocols, PPE usage, and cleanliness within the facility.
- Participate in safety audits, drills, and risk assessments.
- Ensure documentation and compliance with fire safety, labor laws, and internal policies.
- Prepare and share daily/weekly/monthly operational and facility reports.
- Maintain records of utility consumption, maintenance logs, and incident reports.
- Ensure updated documentation for audits, inspections, and compliance checks.
Education
B.Sc - Hotel and Hospitality Administration
Institute of Hotel Management, Catering Technology and Applied Nutrition
Guwahati01.2020
AISSCE -
Maria's Public School
Guwahati01.2017
AISSE -
Maria's Public School
Guwahati01.2015
Skills
- Strong leadership and team handling abilities
- Good knowledge of housekeeping, MEP, and FM soft/hard services
- Vendor management and negotiation skills
- Good communication and client-handling skills
- Knowledge of safety & compliance standards
- Proficiency in MS Office and facility management software (CAFM/CMMS)
- Good knowledge of security protocols and facility operations
- Quick decision-making and problem-solving ability
- Familiarity with airport/aviation operations and compliance requirements
- Ability to handle multi-tasking in a fast-paced environment
- Basic knowledge of EHS (Environment, Health & Safety) standards
Certification
- Participation certificate in 3 day workshop on AI and Prompt Engineering conducted by Be10X
- Participation Certificate in 2 days session on MS Power BI conducted by Skill Nation
Languages
Assamese, Hindi, English, Bengali
Father's Name
Mr. Debojyoti Borkakoty
Internship
- Novotel, Guwahati
Industrial Training in House Keeping, Food & Beverage Service, Front Office, Kitchen, Sales And HR
Hobbies and Interests
Driving, Riding, Visiting New Places, Cooking, Meeting New People, Listening to Songs, Watching Movies
Timeline
Assistant Manager Operations
NIS Management Ltd
03.2024 - Current
Field Officer
SM Sarkar & Sons Pvt Ltd
08.2023 - 03.2024
Operation Executive
BVG India Limited
05.2022 - 08.2023
Executive Logistical Operations
GRAM Supply Chain Solutions Pvt Ltd
12.2020 - 05.2022
B.Sc - Hotel and Hospitality Administration
Institute of Hotel Management, Catering Technology and Applied Nutrition
AISSCE -
Maria's Public School
AISSE -
Maria's Public School
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