Chirayush Dutia

• Developed and implemented customer feedback surveys to improve customer experience, resulting in a 100% increase in customer loyalty
• Provided online customer support through chats for the Telecome company
• Take and engage in multiple customer chats at once in designated market area to explain type of service and product offered
• Take and respond to multiple inbound customer chats, provide customer service; and providing end to end solution to customer problems
• Communicate with customers using different software to give information and answer questions regarding

• Manage payment posting process including verifying error and performing resolution
• Provide Customer Service Support on payment processing information including queries, reports, communication trough emails
• Complete daily processing procedures including batch and balancing responsibilities
• Create management reports and make recommendations with regard to problem Identication and resolutiobln
• Handling inbound calls of from branches of cadence bank and giving resolutions to queries
• Handling inbound calls of from branches of cadence bank and giving resolutions to queries

• End to End Responsibility of coordination with Customers and External Stake Holders
• Problem Solving - Handling all Queries of Customers and Internal Stake Holders
• Data Integrity of all stake holders

• Handling retail shop
• Handling Retailing of Food -Managing family-owned Retail store

• Working as a Back-End Executive resolving Customer Queries through Mails & Calls

• Handled and Reviewed Online Travel Agents for Hotel and Resort Segment.

• Performed Analysis of various online listing of Hotel and Resorts by thorough analysis of their pricing and listing on multiple websites.

• Worked on Groupon Wire Postings and prepared spreadsheet for the payments made by the Customers.

• Deducted Commissions from the Payments made by the customers.

• Assisted Architects by conducting Floor Plan Analysis and updated new floor plans for different suites according to the requirements generated.

• Preparing Monthly management report for the client.

• Interact with clients to understand their requirement as per the projects.

• Handled Outbound Calls for Birla Sun Life Insurance Policies.

§ Reminded Customers for due payments.

• Handled Outbound calls for reminder and lapsation
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• Improved customer service wait times to mitigate complaints.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.