Chironjit Das
Bangalore
Summary
A high-impact Sales and Customer Experience Specialist with 4 years of combined experience in sales, customer support, and escalation management. Proven track record of driving revenue, building lasting client relationships, and delivering exceptional service standards. At Unacademy, I excelled as a Sales Executive, consistently exceeding targets through persuasive communication and strategic execution. My journey at Treebo Hotels enhanced my leadership, conflict resolution, and operational management skills. Known for my strategic mindset, people-first approach, and ability to thrive in fast-paced environments, I bring a strong blend of sales excellence and customer-centric innovation to every role.
Overview
3
3
years of professional experience
Work History
Guest Escalation Supervisor
Treebo Hotels
Bangalore
05.2022 - 01.2024
• Acted as the primary point of contact for resolving guest concerns and escalations.
• Ensured superior customer satisfaction through effective communication across phone and email channels.
• Collaborated with internal teams to implement process improvements, enhancing overall operational efficiency.
• Collected and relayed customer feedback to drive service and business enhancements.
Guest Delight – Customer Support
Treebo Hotels
Bangalore
11.2021 - 05.2022
• Managed customer issues end-to-end, ensuring timely and effective resolutions.
• Troubleshot problems and escalated complex cases to relevant teams.
• Documented solutions and created knowledge articles for future reference.
• Leveraged helpdesk tools to streamline support processes and improve service delivery.
Business Development Executive (BDE)
Altruist Technology Pvt. Ltd
Bengaluru
08.2020 - 08.2021
• Addressed learner queries and supported the sales process effectively.
• Developed customer-centric strategies, achieving a 60% conversion rate.
• Assisted learners in selecting suitable courses, enhancing overall satisfaction.
Education
Bcachelor in Commerce
Singhania University
RajasthanSome College (No Degree) - PUC
Karnataka Institute Of Open Schooling
Bangalore,KarnatakaSome College (No Degree) - SSLC
Karnataka Institute Of Open Schooling
Bangalore,KarnatakaSkills
- Strategic Sales Planning
- Persuasive Communication
- Revenue Growth & Lead Conversion
- Customer Relationship Management
- Escalation Handling & Problem Solving
- Team Coordination & Leadership
- Performance Analysis & Reporting
- Adaptability in Fast-Paced Environments
Timeline
Guest Escalation Supervisor
Treebo Hotels
05.2022 - 01.2024
Guest Delight – Customer Support
Treebo Hotels
11.2021 - 05.2022
Business Development Executive (BDE)
Altruist Technology Pvt. Ltd
08.2020 - 08.2021
Bcachelor in Commerce
Singhania University
Some College (No Degree) - PUC
Karnataka Institute Of Open Schooling
Some College (No Degree) - SSLC
Karnataka Institute Of Open Schooling
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