Chiru Sowmya

• Manage all aspects of user and licenses, including onboarding, role assignments, permissions etc.
• Implemented configuration changes such as Flows, dynamic layouts, & approval processes to meet evolving business requirements.
• Collaborate with stakeholders to gather requirements and design scalable, best-practice solutions.
• Oversee sandbox and release management, ensuring seamless deployment and minimal disruption.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Related Data Validation rules and Formulas as per business requirement.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.
• Experience withdata loader to import the data, update the data, export data, export all and upsert the data.
• Provided tailored solutions for specific business challenges through custom object creation in Salesforce platform.
• Performed testing using Postman of the Rest API’s as per the requirements.

Key Achievements:

• I addressed a report generation slowdown by optimizing filters and reworking data relationships to improve query performance, reducing report load times by over 30%.

• Worked on Salesforce administration tasks like creating Profiles, Roles, Users, and Page Layouts within insurance domain.
• Designed and implemented custom objects, validation rules, and record types for insurance claim processes.
• Used Salesforce Flows and Workflow Rules to automate key business processes, ensuring efficiency in insurance workflows.
• Managed data migration using Data Loader for customer records, policies, and claims.
• Configured approval processes and workflows for claim approvals and disbursements.
• Implemented custom workflows for sales and support teams, optimizing email to case Management.
• Monitor platform adoption rates and deliver targeted training for new and existing users.
• Manage integrated applications such as DocuSign ensuring seamless interoperability.
• Proactively perform system maintenance, including security reviews and release updates.
• Address and resolve user support tickets promptly, maintaining high satisfaction levels.

• Configured and customized Salesforce Service Cloud to support business objectives.
• Designed and implemented approval workflows, page layouts, and custom dashboards tailored to stakeholder needs.
• Conducted platform health checks and optimizations, enhancing system performance.
• Trained users and stakeholders, fostering a culture of effective Salesforce utilization.
• Streamlined platform features, identifying and deactivating underutilized components to improve efficiency.

Key Achievements

• Improved report accuracy by 25% through enhanced data validation rules.
• Played a key role in resolving production issues by conducting root cause analysis (RCA) and ensuring they do not recur in the future.

• Created and managed Salesforce objects for product management, including complex relationships like Master-Detail and Lookup Relationships.
• Worked extensively on case management and support processes in Salesforce Service Cloud.
• Developed Workflows, Approval Processes, and Validation Rules to enhance automation and accuracy.
• Created dashboards and reports for tracking sales performance, support tickets, and product delivery metrics.
• Implemented data sharing strategies using OWD and Sharing Rules to ensure proper data access controls across different teams.
• Managed complex deployments from sandbox to production using Change Sets and monitored system performance post-deployment.