Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Languages
Work Preference
Software
Timeline
Generic

CHITHRA BALASUNDARAM

Coimbatore

Summary

Spearheaded innovative IT initiatives, demonstrating 9 years of expertise in resource management and cross-functional leadership. Proficient in problem-solving and critical thinking, fostering collaboration and an empowering work culture among teams. Documented success in cultivating and sustaining relationships with diverse stakeholders within dynamic, fast-paced environments. Established a track record of building and maintaining robust relationships with a diverse array of stakeholders across dynamic and fast-paced environments

Overview

16
16
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Senior Manager - Data Services

Cognisive Consulting
01.2022 - Current
  • Headed L1, L2, and L3 teams, ensuring streamlined task delegation and upholding stringent quality standards, leading to punctual service deliveries and heightened team efficiency
  • Collaborated with Business Stakeholders, Product Owners, and Technical Architects to grasp both functional and non-functional knowledge, fostering cohesive interactions among diverse teams
  • Established and refined service protocols, streamlining workflows and fostering improved team coordination, ultimately enhancing response times
  • Leveraged customer feedback to drive ongoing process enhancements, aligning strategies with long-term business objectives and elevating client satisfaction levels
  • Ensure prompt resolution of assigned incidents within agreed Service Levels, maintaining high standards of service delivery
  • Define and analyze problems in adherence to the Problem Management Process, ensuring comprehensive problem resolution strategies
  • Introduced data-driven performance evaluations, monitoring productivity metrics, goal accomplishments, and activity levels, cultivating an environment of accountability and efficiency
  • Proactively managed resource allocation, accurately forecasting workloads, and dynamically reallocating resources to match evolving business needs, optimizing operational efficiency

Manager SaaS Integrations

Cognisive Consulting
05.2020 - 12.2021
  • Headed L1, L2, and L3 teams, ensuring streamlined task delegation and upholding stringent quality standards, leading to punctual service deliveries and heightened team efficiency
  • Collaborated with Business Stakeholders, Product Owners, and Technical Architects to grasp both functional and non-functional knowledge, fostering cohesive interactions among diverse teams
  • Established and refined service protocols, streamlining workflows and fostering improved team coordination, ultimately enhancing response times
  • Leveraged customer feedback to drive ongoing process enhancements, aligning strategies with long-term business objectives and elevating client satisfaction levels
  • Ensure prompt resolution of assigned incidents within agreed Service Levels, maintaining high standards of service delivery
  • Define and analyze problems in adherence to the Problem Management Process, ensuring comprehensive problem resolution strategies
  • Introduced data-driven performance evaluations, monitoring productivity metrics, goal accomplishments, and activity levels, cultivating an environment of accountability and efficiency
  • Proactively managed resource allocation, accurately forecasting workloads, and dynamically reallocating resources to match evolving business needs, optimizing operational efficiency

Business Analyst

MindSpark Technologies
01.2015 - 08.2015
  • Responsible for scoping, coordinating, and executing testing, planning and executing launch activities, and providing ongoing support
  • Analyzed key aspects of the business to evaluate factors driving results and summarized them into presentations
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
  • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results

Senior Software Engineer

Wipro Technologies
10.2009 - 08.2013
  • Spearheaded software development initiatives, serving as the primary liaison between project management teams and subject matter experts
  • Collaborated extensively with business analysts, stakeholders, and infrastructure specialists to ensure the delivery of high-availability solutions for critical applications
  • Applied critical thinking skills to dissect complex problems, assess potential solutions, and execute informed decision-making processes
  • Provided exemplary service by actively listening to customer concerns and addressing inquiries, ensuring exceptional satisfaction
  • Orchestrated an organization-wide project to reduce overheads, partnering with Business Benefit Accelerators to identify nonbillable resources
  • Optimized ETL job designs to enhance performance and integrate innovative features for efficiency gains

Education

BE - Computer Science Engineering

Sri Ramakrishna Engineering College
Coimbatore, TN

Skills

Customer Experience

Certification

ITIL Foundation Certificate in ITSM

Accomplishments

  • Supervised team of 30+ engineers at various levels L1-L3.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Company CultureWork-life balanceCareer advancement

Software

Coupa Software

Dell Boomi

IBM DataStage

Oracle, MySQL

NetSuite

Rest API

Timeline

Senior Manager - Data Services

Cognisive Consulting
01.2022 - Current

Manager SaaS Integrations

Cognisive Consulting
05.2020 - 12.2021

Business Analyst

MindSpark Technologies
01.2015 - 08.2015

Senior Software Engineer

Wipro Technologies
10.2009 - 08.2013

BE - Computer Science Engineering

Sri Ramakrishna Engineering College

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CHITHRA BALASUNDARAM