Chithra Natarajan

• Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
• Collaborated with internal teams to develop customized solutions that addressed unique client needs.
• Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
• Managed cross-functional teams to ensure timely delivery of high-quality solutions for various projects.
• Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
• Implemented data-driven approaches for assessing project success, continuously refining processes based on insights gained over time.
• Enhanced team performance by implementing training on SAP CLOUD ALM programs and fostering a collaborative work environment.

· Worked on ITSM

· Worked on Solution Documentation

· Worked on ChARM configuration, MSC configuration, SLD, Change cycle creations

• Upgrade Solution manager 7.1 SP11 to SP14
• Configured Charm Retrofit for the POC
• Completed end-to-end implementation in Run SAP and Build SAP like a Factory
• Upgrade SAP ECC6 to SAP ECC6 ERP7
• Landscape configuration in Solution Manager

• Configured multilevel Categorization using Categorization Schema
• Configured E-Mail
• Notification using Smart forms
• Services desk configuration with Incident and Service request
• Charm Configuration with request for change and change document
• Central system Administration,
• SMD installation, Wily introscope
• SLR, EWA Alert Configuration

• Maintaining SAP Solution Manager 7.0 on Windows 2005 and MSSQL 2005.
• Landscape configuration in Solution Manager
• Configured System monitoring in Solution Manager using CCMS
• Early watch alerts configuration
• Maintaining the roles in Solution Manager

Setting up solution landscape (SMSY

• Transport Management System, creating change request, releasing changing request and importing into quality assurance and production systems.
• Creation of Users, assign user license, resetting passwords, Locking/unlocking users, copying users and deleting of users.
• Applying Support Packages and kernel upgrade
• Monitoring batch/background jobs
• Database backup/ recovery, monitoring troubleshooting the backup problems by investigating the cause
• Installation of SAP R/3 client front end SAP GUI 6.2 and 6.4 Version
• Performed setting up of printers through SAP SPAD spool system administration
• Applying OSS notes from service. Sap.com.
• Schedule, monitor and perform NT backup.

• SAP User Session management.
• Define roles & Create authorizations with the SAP R/3 profile generator
• Installation and Maintenance of Printers
• Performed Local & Remote Client Copies.
• Client Export/Import, Deletion & Client Copies
• Administration of Transport Management System (STMS).
• Creation of customized roles and authorizations as per their consultant’s requirements
• Setting & Maintaining the Operation Modes
• Daily System Monitoring
• Creating User accounts with given roles & Profiles
• Deleting & Locking & Maintaining User Accounts
• SAP User Session management