Chithra S
SeniorCustomer Support Executive
Bengaluru,KA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Received the award for bet employee of the month for 4 months continuously in the year 2020 for the excellent customer support.
Overview
2
2
years of professional experience
Work History
Senior Customer Support Executive
Telligent
bangalore, karnataka
03.2019 - Current
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Recommended potential products or services by collecting customer information and analyzing customer needs.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Sought ways to improve processes and services provided.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered prompt service to prioritize customer needs.
Education
Computer Science And Programming
Sri Siddhartha Institute of Technology
08.2016 - 08.2016
Skills
Training and demonstration development
Timeline
Senior Customer Support Executive
Telligent
03.2019 - Current
Computer Science And Programming
Sri Siddhartha Institute of Technology
08.2016 - 08.2016
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