CHITHRAN KUNHIKANNAN
Kannur, Kerala
Summary
Dynamic manager with a proven track record at Nethra Foundation Eye Hospital, excelling in operational management and strategic planning. Enhanced patient satisfaction through innovative service protocols and reduced costs via effective financial oversight. Skilled in team coordination and regulatory compliance, driving significant improvements in service quality and efficiency.
Overview
28
28
years of professional experience
Work History
Manager
Nethra Foundation Eye Hospital
Kozhikode
09.2023 - Current
- Strategic Financial Oversight: Developed and implemented financial strategies, monthly budgets, and cost controls, achieving a reduction in operational expenses without compromising service quality.
- Operations Management: Spearheaded cross-departmental coordination, streamlined workflow systems, and reduced patient waiting times through digital queue management systems.
- Human Resource Leadership: Directed HR policies, including hiring, training, payroll, and performance reviews; enhanced staff retention through employee engagement programs.
- Marketing and Branding: Designed and executed modern digital marketing strategies, resulting in an increase in outpatient visits within one year.
- Patient care and satisfaction: Improved patient experience metrics by introducing SOP-driven service protocols, and regular staff training.
- Legal and Statutory Compliance: Ensured full compliance with labor laws and healthcare regulations, conducted internal audits, and managed all licensing requirements.
- KPI and Data Analysis: Established real-time KPI dashboards for tracking revenue, patient inflow, staff productivity, and patient feedback, facilitating quick decision-making.
- SWOT Analysis and Strategic Planning: Conducted periodic SWOT analyses, enabling management to capitalize on strengths and opportunities, while mitigating risks.
- Core Team Collaboration: Worked closely with directors, trustees, and investors on hospital expansions, funding proposals, and institutional growth strategies.
- Communication and Leadership: Acted as the liaison between management, medical staff, and administration, ensuring cohesive communication, and effective resolution of operational challenges.
Business Advisor & Tax Practitioner
Freelancer
Kannur
11.2018 - 08.2023
- Coached clients on effective communication techniques when dealing with customers or partners.
- Presented detailed reports outlining progress made towards achieving set objectives.
- Monitored key performance indicators for clients' businesses in order to measure success against objectives.
- Conducted market research and analysis to identify growth opportunities for clients.
Manager
Speciality Hospital
Kannur, Kerala
11.2008 - 09.2009
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with industry regulations and company policies.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with regulatory requirements and industry standards.
- Conducted performance reviews for team members.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Analyzed business performance data and forecasted business results for upper management.
Finance Manager
Speciality Hospital
Kannur
10.2001 - 10.2008
- Developed forecasting models utilizing historical data trends to predict future revenues and expenses.
- Evaluated existing processes within the finance department and identified areas for improvement.
- Identified opportunities for cost savings through process improvements and automation initiatives.
- Advised executive leadership on capital allocation decisions based on market conditions.
- Implemented a system of internal controls that improved compliance with GAAP regulations.
- Reviewed and analyzed budget variances to ensure accuracy of financial information.
- Prepared financial documents such as budgets, forecasts and reports.
- Monitored cash flow to ensure sufficient liquidity.
- Developed and managed financial plans for a variety of investments.
Chief Accountant
City Hospital
Kannur
06.2001 - 09.2001
- Supervised the day-to-day operations of the accounting department including accounts payable and receivable and payroll processing.
- Monitored cash flow activities including forecasting future needs.
- Managed the preparation of annual budgets and forecasts in accordance with company policies.
- Prepared detailed reports summarizing financial results on a monthly basis.
- Supported efficient accounting operations with high-quality administrative support.
- Maintained accurate accounts for cash, fixed assets and other transactions.
Audit Assistant
A Kumara Bhat FCA
Kannur
06.1997 - 06.1998
- Conducted audits, tax filings, and maintained client accounts
Education
Bachelor of Commerce -
University of Calicut
KozhikodePG Diploma - Taxation
Centre For Taxation Studies, Govt of Kerala
TrivandrumSkills
- Operational Management
- Financial Management and Analysis
- Human Resources Management
- Marketing and Businesses Development
- Regulatory Compliance
- Strategic Planning and Leadership
- Team Coordination and Communication
Personal Information
- Age: 51
- Date of Birth: 03/30/74
- Marital Status: Married
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Manager
Nethra Foundation Eye Hospital
09.2023 - Current
Business Advisor & Tax Practitioner
Freelancer
11.2018 - 08.2023
Manager
Speciality Hospital
11.2008 - 09.2009
Finance Manager
Speciality Hospital
10.2001 - 10.2008
Chief Accountant
City Hospital
06.2001 - 09.2001
Audit Assistant
A Kumara Bhat FCA
06.1997 - 06.1998
Bachelor of Commerce -
University of Calicut
PG Diploma - Taxation
Centre For Taxation Studies, Govt of Kerala
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