Chitra A

• Process : US Banking and Commercial (Dispute Re-Design)

• Key Responsibilities:

• Verifying Customers Debit/Credit card information from Intake/Smart form.

• Gathering transactions description of Customer through client application.

• Providing Provisional Credit to the Debit hold Customers.

• Sending Provisional Credit details to the Customers through Mail/Fax.

• Updating Customers transaction details. Teams for Reconciliation • Current position involves taking requests regarding fraud and merchant disputes.

• Ensuring incoming retrieval requests & chargebacks are processed in accordance with Visa and Master card regulations.

Sending letter through CRR application with detailed customer address and description.

• Hands on tools like CD1\LEAN APP, ACE, FRONTIER, VANTIVE, PRISM and MASTER CONNECT, IQ RESOLVE, TSYS, BOT.

• Give training to the new employees regards the process as per the guidelines of the Manager.

Loan Transcription-
• This process comes under Pre-Underwriting.
• We are Verifying document like Tax Certificate, Hazard Policy, Condominium Insurance Policy, Flood Insurance Policy,
Bank statement, Paystubs, W2, Sales purchase contract, Payoff, Verification of Employment (VOE).
• We will input all the information from the Document.

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Promptly responded to inquiries and requests from prospective customers.
• Met customer call guidelines for service levels, handle time and productivity.