Summary

Work History

Education

Skills

Interests

Chitra Chakraborty

Gurgaon

Summary

Seasoned HR Business Partner with 10 years of diverse experience across multicultural organizations in various domains viz. IT, Manufacturing and FinTech with a focus on tech talent.

Experienced in HR Business Partnering, Talent Management, Organizational Development, Performance Management, Training and Development, Induction/Orientation, Rewards Planning, Talent Acquisition, Formulating and Implementing HR Strategies, Processes, Policies.

Forte in designing, implementing, streamlining and standardizing processes across the organization through detail orientation and feedback integration.

A keen communicator with interpersonal, problem solving & analytical abilities and a good team leader with proven ability to groom team members to take on higher roles

Work History

Associate Director HR

PayU Payments Pvt. Ltd

Gurgaon

04.2020 - Current

Senior HR Business Partner for Payments Org of 800 FTEs + 200 interns/ consultants/ independent contractors
Driving collaboration across Product, Tech and Sales through HR interventions like designing Product-Sales Ways of Working, Optimizing tech bandwidth allocation etc.
Building robust organization structure for commercial organization and driving productivity from Day 1 through effective onboarding and rigorous training of new joiners (including leadership) to support 3x projected org growth
Owning critical talent, collaborating with global PayU and corporate (Prosus/ Naspers) teams to design and implement talent management programs like IDPs, Career Pathing, Performance Management goal setting, quarterly/ annual reviews, low performance management, rewards planning and focus on D&I
Culture building through multiple employee engagement mechanisms like regular pulse checks, feedforwarding input from exit interviews, driving action plans based on outcome of annual employee engagement survey, driving recognition to position the org as an employer of choice
Current Corporate level Project - Global Employee Onboarding

Senior Manager HR

PayU Payments Pvt. Ltd

Gurgaon

10.2018 - 03.2020

Senior HR Business Partner for Engineering, Product, Sales and Corporate functions
Double click on handling 400 employees spread across horizontal functions and business lines in Gurgaon, Bangalore, Mumbai, Pune
Driving all org processes as above and specific charters like Think Big Do Big
Working on special projects around Talent Management like Talent Assessment, Product team re-structuring, Engineering Career Pathing, Sales Incentive plan formulation and Employer Branding through Great People Manager Survey

Officer (HR)

Central Electronics Ltd.

Noida

11.2015 - 03.2018

Essentially hired as a change agent to bring in robust HR Business Partnering across the org of 500 permanent and 500 contractual employees
Reviving Training & Development including New Joiner Orientation and Induction
Performance Management including facilitation of Departmental Promotion Committee proceedings, Promotion letters and Fixation letters, probation clearance and subsequent increment for new executives
Driving the award program and working with the welfare team to organize activities for employees
Engaging and being the face of the org with national/ international delegations during industry visits
New Initiatives – Working on implementing “HR Excellence” project in the organization; ERP implementation in HR, Automation of Time Office

Manager HR

PayU Payments Pvt. Ltd

Gurgaon

04.2015 - 11.2015

HR Business partner for 500+ employees based in Gurgaon, Mumbai and Bangalore
Implementing HRMS (Oracle Fusion) in coordination with other group companies; training employees
Driving initiatives like Fun Fridays, regional and national festivals celebrations, on the spot, quarterly and yearly award programs, employee pulse surveys
Performance Management including goal setting, quarterly assessments, reward management. Training and Development including Induction
Leveraging relevant social media channels for internal employee engagement and attracting talent, Employer branding at internal & external forums, CSR
Learning and implementing Tower Watson Job Coding for all employees

Assistant Manager HR

Birlasoft (India) Ltd.

Noida

07.2014 - 02.2015

HR Business Partner for a 1000-associate dedicated facility for the largest client; supervised a team of 3 direct reports
HR Business Partner for Europe region.
Identifying trends in attrition and designing retention strategies with delivery teams
Design and implement employee engagement calendar including skip hours, policy hours etc
Deliver training to project teams as required on soft skills
Driving strategic planning for the centre, conducting monthly review meetings with support and delivery leaders at the center, leading change management projects
Performance Management, Facilitated performance dialogues for new joiners, Low Performance Counseling and Talent Bank (Not-on-project) management
Facilitating smooth transition from Onsite to Offshore HR processes for Europe geo, introducing calendar connect model, facilitating MOOCs for learning and development

Senior Executive HR

Birlasoft (India) Ltd.

Noida

07.2013 - 06.2014

Employee Relations Lead for Corporate office (900 associates including CXOs).
Planning and implementing Employee Engagement Calendar including Grievance/Query Handling, Open house Sessions with Management, welfare programs like annual event, Skip-Level Meetings, Fun at Work Activities; implementing Citizen’s Forum
KRA Setting and Performance Review orientation & facilitation, Rewards and Recognition, Low Performance Counseling and Talent Bank (Not-on-project)management
Post resignation discussion with employee and manager and HR intervention for employee retention, Smooth transition towards exit from organization, deep dive analysis on attrition and designing strategies to facilitate retention.
Implementing Organization Policies, Orientation to stakeholders; participate in audit to verify adherence, Disciplinary actions as required and action on absconding cases, planned separations.

Executive HR

Birlasoft (India) Ltd.

Noida

10.2011 - 06.2013

Streamlining the Induction process at Campus, Lateral and Customized (senior level and sales) levels ensuring standardization across geographies and sharing dashboard with leadership
Conducting Training Needs Identification, vendor evaluation and facilitating training including maintaining HRMS and dashboards for the leadership
Creating buzz to ensure participation, working with marketing to build collaterals like desktop wallpapers, posters etc.
Developing in-house training as required like ‘Campus to Corporate’ and ‘UK Induction’ Updating training related policies; participating in internal and external audits.
Competency modeling – Taking the existing LAB (Learning Architecture@ Birlasoft) model further and developing BILD (Birlasoft Initiative for Learning and Development).

Management Trainee

Birlasoft (India) Ltd.

Noida

04.2011 - 09.2011

HR Role Mapping to analyze the as-is processes and roles and map to the to-be processes and roles
Digitization prioritization for the HR function with the HR leadership

Management Intern

Bharat Petroleum Corporation Ltd

Noida

04.2010 - 06.2010

Skill gap analysis of two job groups of the management cadre of Human Resource Services, Northern Region
Involved in evaluating, analyzing and redesigning the Training Calenda

Summer Engineering Intern

Moser Baer Photovoltaic Ltd

Greater Noida

05.2008 - 07.2008

Metallization of Solar Cells at PV Plant- Took part in all activities at the plant and documented the complete process for reference by the team and future process improvement/ audits etc.

Education

PGDM - Major HR, Minor Marketing

Birla Institute of Management Technology

Greater Noida

07.2009 - 04.2011

B. Tech - Electronics and Communication

Skyline Institute of Technology, Uttar Pradesh Technical University

07.2005 - 06.2009

XII -

Vishwa Bharati Public School, CBSE

04.2004 - 03.2005

X -

Vishwa Bharati Public School, CBSE

04.2002 - 03.2003

Business English Communication

University of Cambridge

09.2010 - 10.2010

Skills

Performance Management

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Interests

Coaching and Mentoring

Chitra Chakraborty

Summary

Work History

Associate Director HR

Senior Manager HR

Officer (HR)

Manager HR

Assistant Manager HR

Senior Executive HR

Executive HR

Management Trainee

Management Intern

Summer Engineering Intern

Education

PGDM - Major HR, Minor Marketing

B. Tech - Electronics and Communication

XII -

X -

Business English Communication

Skills

Interests

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