Chitra Hamsa
Hyderabad
Summary
Motivated MBA Finance graduate with hands-on experience in customer relationship management and process operations. Skilled in financial modeling, forecasting, and data analysis, with proficiency in MS Excel. Seeking opportunities to leverage analytical and problem-solving skills to contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Process Trainee Associate (Proctoring)
Examity
Nacharam
07.2023 - Current
- Conducted exam proctoring ensuring compliance and smooth execution of online assessments.
- Monitored, reported, and resolved discrepancies during test sessions.
- Collaborated with teams to maintain quality standards and client satisfaction.
- Managed candidate identification and verification processes efficiently.
- Assisted in coordinating exam schedules and participant notifications.
- Provided technical support or difficulties that arise throughout the session, troubleshooting issues.
Customer Relationship Management (CRM)
Pai International
As Rao Nagar
04.2021 - 06.2022
- Managed customer queries, complaints, and escalations effectively.
- Built strong client relationships to improve retention and satisfaction.
- Handled end-to-end CRM operations, including documentation and reporting.
- Directed the customer relationship management (CRM) strategy, including segmentation, targeting, and personalization tactics.
- Monitored customer feedback and reported trends to management.
- Handling inbound and outbound calls, emails, and escalation of the customers.
Education
M.B.A - Finance
Aurora Group of Institution
Nampally01.2022
B.Com - Commerce
Vasundara Women’s Degree College
Kapra Circle, ECIL X Roads01.2020
Intermediate (CEC) -
Sri Medhavi Junior College
Hastinapuram01.2017
SSC -
SR Digi High School
Neredmet01.2015
Skills
- Financial Modelling & Forecasting
- Proficiency in MS Excel
- Analytical & Problem-Solving Skills
- Customer Relationship Management
- Process Operations & Documentation
- Teamwork and decision-making
- Problem-solving and critical thinking
Accomplishments
- Awarded a medal for participation in Red Ribbon Marathon (NCC).
- Successfully cleared National Level NCC B Certificate Examination by the Ministry of Defense, Government of India.
- Participated in Intensified Pulse Polio Immunization Programme with NCC.
- Attended Annual Training Camp-X (PRE-RDC-1, 2018) conducted by 7 Telangana Girls BN NCC and received a Performance Certificate.
Timeline
Process Trainee Associate (Proctoring)
Examity
07.2023 - Current
Customer Relationship Management (CRM)
Pai International
04.2021 - 06.2022
M.B.A - Finance
Aurora Group of Institution
B.Com - Commerce
Vasundara Women’s Degree College
Intermediate (CEC) -
Sri Medhavi Junior College
SSC -
SR Digi High School