Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Experience
Timeline
Generic

Chitra Jethanandani

Toronto

Summary

SAFe 6 Certified Product Owner and Business Analyst with 12+ years of experience delivering data-driven solutions in Agile (Scrum, Kanban) environments across financial services, banking operations, and analytics domains. Experienced in building and managing data products leveraging Snowflake, data warehouses, data lakes, ETL/ELT pipelines, APIs (REST/JSON), and cloud platforms (AWS,GCP). Proficient in Power BI, Tableau and SQL, with expertise in data governance, MDM, compliance, and Capital Markets. Adept at roadmaps, backlog management, BRDs/FRDs, stakeholder workshops, and delivering actionable insights aligned with enterprise strategy.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Digital Product Owner (Client: Caterpillar Inc.)

Yash Technologies (Technology Consulting)
03.2021 - Current
  • Collaborated with engineering, analytics, and operations teams to deliver enterprise data solutions using Snowflake, building data marts, warehouses, and ETL pipelines across AWS and GCP, enabling advanced analytics and seamless Power BI integration for informed business decisions.
  • Drove the full product lifecycle, shaping vision, roadmap, backlog prioritization, and Agile execution in Azure DevOps, accelerating delivery timelines by 30% while ensuring releases aligned with business priorities and end-user needs.
  • Worked with engineering teams to refine data architecture and modeling, creating efficient, compliant, and high-performing schema designs to support enterprise analytics.
  • Directed UAT and end-to-end data validation, leveraging SQL to verify transformation logic and accuracy, improving reporting reliability and reducing validation time by 25%.
  • Proactively identified emerging data needs and trends, translating business challenges into data-driven opportunities and presenting insights through clear, concise storytelling to senior leadership.
  • Created and maintained detailed product documentation, including functional specs, user stories, and data flow diagrams, improving clarity and cross-team alignment.
  • Championed data governance initiatives, establishing data ownership models, implementing data dictionaries/catalogues, and embedding compliance controls (SOX and internal policies) to deliver trusted, well-managed, and auditable data.
  • Collaborated with stakeholders and leadership to ensure data strategies supported evolving business priorities, while fostering transparency and accountability in enterprise-wide data usage.
  • Current Key Projects:
  • Dealer Expense Consolidation: Orchestrated the modernization of legacy reporting by integrating SAP ERP data into Snowflake using Qlik Replicate, building automated curated data marts, and deploying Power BI dashboards, cutting reporting time by 3 hours per dealer.
  • Global Tax Economic Footprint: Led the design and delivery of tax and financial dashboards for global enterprises, including Caterpillar’s U.S. economic footprint, by spearheading data integration from Oracle, SAP, Teradata, and flat files into Snowflake, establishing automated curated data marts, and enabling executive-ready Power BI reports to drive data-informed decision-making.
  • Finance Security Application: Spearheaded design of Access Management application for AIMS to enable scalable data access, integrate master data, enhance self-service, and improve compliance.

Business System Analyst

Capgemini
03.2017 - 02.2021
  • Executed data-driven projects for a major bank, covering commercial banking and capital market operations, focusing on system enhancements and process optimization for Capital Market functions.
  • Led a regulatory compliance project for Benchmark (LIBOR) Rate Reform, ensuring accurate conversion of financial data to Risk-Free Rates (RFRs) for Corporate and Capital Market trades.
  • Collaborated with business and technical stakeholders to gather, document, and validate functional, data, and technical requirements for data migration and compliance initiatives, facilitating workshops/JAD sessions to translate needs into data mappings, system specifications, and process flows.
  • Developed and maintained BRDs, data dictionaries, data flow diagrams, and traceability matrices, ensuring alignment between business objectives, technical delivery, and regulatory standards.
  • Designed and deployed Power BI dashboards, delivering actionable insights for regulatory and operational decision-making, while coordinating test planning, data validation, UAT execution, and milestone tracking across cross-functional teams.
  • Leveraged expertise in capital markets, root cause analysis, and system impact assessments using flowcharts, process diagrams, and data models to identify gaps, resolve issues, and propose enhancements that improved system capabilities and compliance adherence.

Banking Services Analyst

CIBC Bank
09.2014 - 03.2017
  • Leveraged in-depth knowledge of retail banking platforms (CBFE, COINS, and ECIF) to execute transactions, later collaborating with IT teams to streamline user experience and reduce friction for frontline staff.
  • Acted as a bridge between customer needs, regulatory requirements, and technical teams, ensuring business processes aligned with compliance and operational goals.

Assistant Manager – Data Strategy

Girnar Soft
06.2012 - 02.2013
  • Developed and executed a strategic roadmap to enhance the customer experience across consumer e-commerce solutions. Spearheaded seamless integrations of third-party platforms and custom-built products, optimizing the purchase and payment journey for end users. Owned the product vision, aligning technology solutions with business objectives to drive operational efficiency and revenue growth.
  • Managed third-party vendors to implement and maintain e-commerce & Order Management platforms, leading to a 20% increase in transaction efficiency.
  • Defined and executed product roadmaps based on stakeholder input, forecasting business value and ensuring alignment with market demands.
  • Directed an agile team to design, build, and deliver impactful solutions, accelerating time-to-market by 30%.
  • Collaborated cross-functionally to ideate and implement enhancements, enhance functionality, and strengthen competitive positioning.

Education

Master of Business Administration (MBA) -

DAVV University

Master of Commerce - undefined

DAVV University

Bachelors of Commerce - undefined

DAVV University

Practical AI and Machine Learning Certification - undefined

George Brown College
01.2020

Skills

  • Data Platforms: Snowflake, Data bricks, SQL, AWS Glue
  • Programming languages: My SQL, Python (Pandas, PySpark, Numpy)
  • Visualization: Power BI, Tableau, Advanced Excel
  • Agile Tools: JIRA, Microsoft Azure DevOps, Confluence
  • Automation: RPA (UiPath), Generative AI

Certification

  • SAFe Product Owner/Product Manager (POPM)
  • Gen AI for POPM (Upgrade)
  • Certified Scrum Master (CSM)
  • Microsoft Certified: Power BI Data Analyst Associate (2021)
  • Data Analytics, Big Data & Predictive Analytics Certificate - Ryerson University 2017 (SQL module)

Additional Experience

  • Assistant Manager-Business Analyst, HDFC Bank Ltd., India Sep 2010 – May 2012
  • Business Reporting Analyst, Reliance Life Insurance Company Ltd, India Oct 2007 – Sep 2010
  • MIS Executive, Airtel Ltd, India Oct 2006 – Oct 2007

Timeline

Senior Digital Product Owner (Client: Caterpillar Inc.)

Yash Technologies (Technology Consulting)
03.2021 - Current

Business System Analyst

Capgemini
03.2017 - 02.2021

Banking Services Analyst

CIBC Bank
09.2014 - 03.2017

Assistant Manager – Data Strategy

Girnar Soft
06.2012 - 02.2013

Master of Commerce - undefined

DAVV University

Bachelors of Commerce - undefined

DAVV University

Practical AI and Machine Learning Certification - undefined

George Brown College

Master of Business Administration (MBA) -

DAVV University

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Chitra Jethanandani