Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

CHITRA KAPOOR

Delhi

Summary

HR Consultant and Trainer with extensive experience at Reliable Allied Services, specializing in end-to-end recruitment and client coordination. Ability to operate and flex in an ambiguous and changing environment to respond to emerging priorities. Expertise in training and development. Successfully implemented LEAN project at Genpact that enhanced operational efficiency. Proven ability to foster employee engagement and deliver effective soft skills training in dynamic environments.

Overview

26
26
years of professional experience

Work History

English Faculty

Presidium School
Ghaziabad-NCR
06.2018 - Current

English Faculty

Khaitan School
Noida
07.2017 - 06.2018

HR Consultant & Team Leader

Reliable Allied Services
Noida
10.2014 - 05.2017
  • Executed end-to-end recruitment life cycle for partner organizations.
  • Coordinated with clients to align staffing solutions with specific needs.
  • Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.

Process Developer – Credit Card service Operations

Genpact
Gurgaon
10.2001 - 06.2006
  • Trained on U.S. and U.K. collections, Insurance and sales processes.
  • Delivered soft skills, V&A, and compliance training to new induction teams.
  • Executed a LEAN project to enhance Time on System (TOS) metrics in outbound calling.
  • More than an 85 percent conversion rate in late-stage collections.
  • Completed quality assurance testing on GE products and services.
  • Ensured compliance with federal, state, and company policies throughout the processing cycle.
  • Followed implementation of new processes, collaborated with stakeholders, and tracked progress.

Personality Development Trainer

Jetking Infotrain Limited
Meerut
01.1999 - 09.2001
  • Prepared students for job readiness and client-facing roles.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.

Education

Master of Arts -

CCS University
U.P

B.Sc. -

C.C.S. University

Advanced Diploma in Computers -

CMC Limited

Skills

  • HR operations and onboarding
  • Payroll support
  • Employee relations and engagement
  • Collections management
  • Training and development
  • Soft skills
  • Client coordination and Customer relations
  • Process documentation
  • Lean project implementation
  • Communication skills
  • Voice training
  • Quality assurance

Accomplishments

  • Awarded Top Performer in late-stage collections at Genpact.
  • Designed and delivered training modules on compliance and V&A.
  • Completed voice & accent training for both US and Australia support.
  • Successfully implemented process improvement under LEAN initiative.

Languages

  • English
  • Hindi

Timeline

English Faculty

Presidium School
06.2018 - Current

English Faculty

Khaitan School
07.2017 - 06.2018

HR Consultant & Team Leader

Reliable Allied Services
10.2014 - 05.2017

Process Developer – Credit Card service Operations

Genpact
10.2001 - 06.2006

Personality Development Trainer

Jetking Infotrain Limited
01.1999 - 09.2001

Master of Arts -

CCS University

B.Sc. -

C.C.S. University

Advanced Diploma in Computers -

CMC Limited

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CHITRA KAPOOR