Chitra M

Digital Messaging Platform – Enterprise Customer Contact Center

It enables Fidelity customers to engage with Fidelity associates digitally through Email and Chat channels.

• Responsible for the availability and stability of Email and Chat channels.
• Enhanced the features and capabilities as per the business needs.
• Mentored 1 apprentice and 2 fresh graduates.

PayPal GPPL- Global Platform Product List

It houses, governs and acts as a system of record of all customer experiences and internal platform capabilities across the PayPal enterprise.

• Implemented the new state of GPPL from scratch as a team.

PayPal Paydiant WLW- White Label mobile Wallet Solution

It provides cloud-based services like mobile payments, loyalty, offers, ATM cash access, fuel solution and other related commerce services for merchants and banks to develop their secure mobile wallet solutions.

• Worked in implementing and managing various components like Connectors, Skybridge and Core.

MPM - Media Project Management

It is an application for managing media files. Its functionalities include showing different dashboards for different roles with tasks under different stages, provision to upload media files up to 1GB, versioning of media files and review of media files using Creative Review.

• Migrated the old application with new UI pages in AngularJS1.0.
• Independent Consultant.

VMCP- Visa Multi Channel Platform

It is a payment platform through which the users can make transactions of type credit, debit, Visa checkout etc. including various components like login with email/phone, OTP send/verification, notifications, fraud monitoring, risk calculation, logging and also enables card issuers to configure the cards and set rules.

• Implemented some of the Email/Phone REST web services in Spring framework.
• Consultant to VISA (Client).

CPF Web forms designer and Mobile forms runtime development

It is an easy to model designer page to model the forms in integration with business logic, entities, web services, tasks and external widgets like charts and Google maps.

• Independent Developer.
• Secondary team lead tracking all the tasks.
• Backup Team lead conducting daily stand up.

BOP application development - Center Of Excellence. Business Operations Platform is a SOA platform which aides in continuous improvement of business operations.

• Developed the major parts of terminal operations like Proforma, Invoicing and Packing list.

Microsoft .NET Compact Framework

The project is to build a base infrastructure for .Net Compact Framework Garbage collector in C++. I have implemented the ‘Card Table’, an array pointing to the garbage collector heap. Active object references are marked in this table by JIT. This table will later be referred by garbage collector for easy identification and deletion of unused objects.

• Independent Contributor