Chitra Marchande
Mumbai
Summary
To work in an organization that allows me to contribute my knowledge and skills, for the growth of the organization in the best possible way, to learn and enhance my knowledge, and to grow with the organization. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable. offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cashier / Back office
Reliance Retali Pvt.Ltd.
- Working in the Retail SAP system Doing GRN, Order to vendor & Maintenance record of client invoice
- Achieving sales target & ensuring profitability of the store
- Managing day to day operational activites of the store.
Telecaller
Queen LLP
06.2020 - 08.2022
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
- Identified areas of improvement within the telecaller process by monitoring call recordings and implementing necessary changes accordingly.
- Maintained compliance with regulatory guidelines and company policies while performing telecalling tasks, ensuring the highest level of professionalism.
- Assisted in developing scripts for outbound calls, resulting in more effective communication with potential clients.
Online Marketing Executive
MEENU GEMS PVT. LTD.
01.2016 - 05.2016
- Monitor online customer feedback and be the main point of contact for all internal website queries
- Continuously improve through feedback
- Create & maintain website content and ensure all content is up to date and ensure all pages, products & prices on the site are correct, updated and in line with trading at all times
- Create & implement tactical offers to support specific products and target specific market
- Manage day to day Company Social Sites.
Sr.Customer Care Executive
SPECTRA MOTORS PVT LTD.
06.2010 - 01.2016
- Responding promptly to customer enquiries in person or via telephone, letter, and e-mail - always in a professional & efficient manner
- Using the in-house system to record necessary information and instigate actions as required
- Processing orders, forms, applications and requests for information
- Dealing efficiently with questions and queries from customers
- Keeping up to date with all the company's products, services and procedures
- Maintaining up to date paper and computer based files and administrative systems
- Promoting the company's products and services to customers
- Handling objections professionally
- Arrange Customer Meet program for customer in every month and Explain the important about Maruti feedback card to customer
- Explain the important about Maruti feedback card to customer
- Arrange mass- deliveries and Maintain the SSI Score & JDP Score
- Update customer information in E-CRM & E-DMS portal.
Tele-Marketing Executive
Spectra Motor Ltd.
06.2010 - 09.2010
- Outbound & inbound call to customer
- Send the quotation to customer by e-mail
- Send the final report to team leader
Customer Care Executive
Reliance Retali Pvt.Ltd.
03.2007 - 05.2010
- Handle the customer problems
- Promote the company loyalty program to customer to help the increase the company sells
- Attending calls from customer & make the call to customer to aware about the company new promotions
- Update customer data daily basis in computer , Handling the calls from customer.
Cashier/ Back office
Wadhan food retail pvt.ltd.
05.2006 - 02.2007
- Retail Stock Inventory and Planning
- Creditors Follow up and Orders Processing
- Sales Invoicing / Billing
- Cash Transactions (Maintaining Petty Cash).
Education
Skills
- Adaptable to change
- Friendly nature
- Like to work as TEAM
- Willing to learn new thing
- DTP Course from k-ware Institute Borivali
- DIPLOMA IN COMPUTER APPLICATION from marine line starlite foundation
- (Advanced knowledge of Microsoft Word, Excel, PowerPoint Internet Applications, outlook)
- DIGITAL MARKETING: Diploma in Word Press and PPC module
- Clear and confident telephone manner
- Ability to communicate effectively with a wide range of customers
- Proven aptitude for dealing with customer complaints
- Extensive knowledge of Microsoft Office, Excel, power Point, Outlook
- Experience of working in a busy, inbound call centre environment
- Dealing with customers Face to Face
- Fully aware of the importance of data security and relevant legislation
- Prospecting for sales leads Debit note, Credit note Register Maintain
- Patience and Empathy
- Work Ethic and Integrity
- Time management skills
- Cash Handling
- Able to identify and act upon potential sales opportunities Maintaining Stock Register
- Customer Service
Accomplishments
- Received Best Employee of the month(Aug.09) and month of (july) Award.
- Promoted Front Desk Customer Care Executive.
- Received Best Employee of the month (Mar.10) Award.
- Promoted to Tele-Marketing Executive to Customer Care Executive within 3 months.
- TWO YEAR COSISTANCELY ACHIVED JDP HIGHIST SOCRE IN WEST ZONE.
- Promoted Customer Care Executive to Sr, Customer Care Executive.
Languages
English
Hindi
Marathi
Personal Information
- Date of Birth: 03/06/81
- Marital Status: Married
Certification
D.T.P , Digital Marketing, DCA
cricket, reading books.
I love watching all format of cricket matches. reading books,.
Timeline
Telecaller
Queen LLP
06.2020 - 08.2022
Online Marketing Executive
MEENU GEMS PVT. LTD.
01.2016 - 05.2016
Sr.Customer Care Executive
SPECTRA MOTORS PVT LTD.
06.2010 - 01.2016
Tele-Marketing Executive
Spectra Motor Ltd.
06.2010 - 09.2010
Customer Care Executive
Reliance Retali Pvt.Ltd.
03.2007 - 05.2010
Cashier/ Back office
Wadhan food retail pvt.ltd.
05.2006 - 02.2007
Cashier / Back office
Reliance Retali Pvt.Ltd.
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