Chitra Rajan

Spearheading and managing large-scale, organization-wide learning initiatives, including leadership development programs and strategic upskilling initiatives

• Drawing up a comprehensive L&D plan for the business units based on the developmental needs and methods identified in alignment with GDS Talent Development strategy
• Partnering with business stakeholders and learning centers of excellence to strategize and execute learning and development of employees through up skilling, cross skilling and re skilling
• Conducting Training Needs Analysis using both structured and informal methods to capture requirements across service functions, identifying current and future developmental needs at individual level, and capacity building requirements at organizational level
• Conceptualizing innovative and flexible methods to address developmental and capacity building needs identified, including design and delivery of in-house training sessions, liaising with external learning vendors, enrollment in online learning programs, mentoring, self-learning, and other methods as appropriate
• Driving and facilitating the implementation of the L&D Plan to ensure smooth execution with effective outcomes, providing thought leadership around program design and delivery
• Monitoring and evaluation of both structured and informal methods used, making continuous improvements in the approach, process and methods as appropriate
• Collaborating with People Supply Chain Management team and business leaders to map open roles and existing skill sets, focusing on up skilling for a smoother lateral movement within the organization.
• Accomplishments :

Facilitation

• More than 100 hours of facilitation experience every year [Topics - Business Communication, DE&I ,Leadership , Interpersonal skills, Executive presence and Personal Branding, Client Centricity, Business skills}
• Avg. feedback rating of 4.5 in facilitation

Stakeholder Management

• Learning Business Partner for Consulting Service line with a span of 23000 employees across India, Poland, China, Argentina, and the Philippines managing end to end learning

Instructional design

• Designed content for milestone programs rolled out for entire GDS Designed and deployed multiple leadership; trusted business advisor and other focused skill development programs. Business Impact - 1 9% improvement in communication skills; 100 % conversion from contractor to FTE etc.

Project Management

• Project Manager - Facilitator Management and Content Design Pillar Lead- GDS Milestones 2025
• Program manager - Women leadership programs at multiple levels - CREatEY, Ascent, Excelerate
• Project Manager - AI Power Play - GDS wide initiative to improve literacy levels of all employees through multiple modes of learning engagements - Impact - 60 % engagement across ranks.
• Project Manager - El Dorado Paladins Masterclass Series - Learning curriculum to develop transformative, cognitive and digital skills of level 2 leaders and above (Associate Directors, Directors, Partners)
  • Designed and deployed the program framework with a feedback rating of 4.5, 70% learner engagement, 2600 training hours.
• Project Manager- Carpe Futurum - Leadership development program for Associate Directors and PPEDD's focusing on developing their strategic leadership skills - designed and deployed the learning framework comprising of learning modalities including virtual instructor led sessions, coaching, social learning, role-plays and games. Business Impact: Feedback rating 4.4 , 15% of participants got promoted/progressed
  • Executed the Transformative leadership Culture activation through playbook sessions (coverage - 7000+ employees)
  • EY Badges - ES Champion - Badge acceleration activities, Mentor panel, and SharePoint created. Business impact: 74% Badge penetration within Service Functions
  • Ideated and launched Power Hour, a program to improve executive presence of employees by giving them platform for showcasing their presentation skills.

• Led the learning and development tower of Finance and Accounting services for Asia Pacific including India and the Philippines
• Designed and implemented learning and development strategy for the business function of around 2000 plus employees resulting in high skilled workforce and development of potential leaders
• Created thought leadership in L&D by being aware of leading-edge learning solutions and market trends
• Managed a team of instructional designers and learning consultants in India and the Philippines to coach and mentor them and utilize their capabilities to manage stakeholder requests
• Established and maintained cross functional relationships with all levels of leadership to understand business drivers and identify learning priorities and needs
• Acted as project manager leading successful, timely, on-budget completion of simple and complex course development projects
• As a learning consultant, analyzed current state environment, including root cause analysis of client performance gaps and job/task/needs analysis
• Synthesize the data gathered to create models and recommendations.
• Championed a culture of continuous improvement through regular feedback loops, evaluations, and follow-up sessions post-training activities.
• Led workshops, seminars, and webinars to develop critical skills in leadership, communication, and problem solving.

• Monitor, evaluate and record training activities and program effectiveness
• Offer specific training programs to help trainees maintain or improve job skills
• Perform Training Need Analysis (TNA) to identify gap between the current and desired individual and organizational performances
• Involve in module designing which matches the needs of the organization
• Conduct program delivery and perform pre and post training assessments for checking the effectiveness of it
• Develop alternative training methods if expected improvements are not seen
• Evaluate training materials prepared by instructors, such as outlines, text, and handouts
• Design, plan, organize and direct orientation and training for trainees or customers of industrial or commercial establishment.

• Acquire companies that have no significant revenue history with Bayt.com by selling recruitment products & services
• Initiate and develop a strong relationship with companies who have recruitment needs
• Effectively manage business in assigned database through a transactional and solution-oriented selling approach
• Determine customers' recruitment needs, and prepare proposals to sell services that address these needs.

• Recruit, manage & train a specialized direct sale team
• Monitor workloads and conduct appraisals and direct performance to ensure that business objectives are met
• Conduct financial need analysis of the customer and to provide them with the different investment options available in the market
• Conduct promotional activities and marketing campaigns for brand building
• Acquire new business opportunities through a team of 50 direct sales agents
• Monthly Sales Planning, forecasting, and implementing the same
• Develop, implement, and oversee relationships and systems are in place within the sales team.