Chitra Rajlingam

• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Increased profit by streamlining operations.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Onboarded new employees with training and new hire documentation.
• Improved marketing to attract new customers and promote business.
• Resolved guest complaints professionally, maintaining positive relationships with customers.
• Conducted regular staff evaluations, providing constructive feedback.
• Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Managed inquiries over phone/email/web platforms effectively.
• Developed strong relationships with community partners to promote collaboration on health initiatives aimed at improving public health outcomes.
• Improved patient satisfaction by implementing effective communication strategies between hospital staff
• Coordinated review, revision and creation of operational policies within ER Department.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Reduced wait times for patients by effectively managing patient flow within the health unit.
• Expedited insurance authorizations for treatments or surgical procedures, streamlining financial aspects of patient care delivery.
• Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
• Streamlined administrative processes by implementing new organization systems for physical and digital documents.
• Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
• IP patient ward with Nursing staff and housekeeping managers and Nursing superintendent.
• Financial Counselling for on table second procedure and assisting them if in case of any insurance concerns.
• Co ordinating for trimester wise awareness session for mothers to be.

• Handling day to day patient queries and appointments in OPD and IP.
• Managing all functions of front office & Operations.
• Preparing doctors duty schedules and arranging their coverage’s when on leave.
• Taking care of patients referred for treatment on credit basis/Handling corporate patients/Handling part of medical tourism and Business development.
• Staffing/Preparing staff duty rosters/Performing annual appraisals of staff working under me.
• Coordinating with Consultants and other departments for smooth running of Outpatient department.
• Addressing to patient complains and grievances if any.
• Visiting satellite and partner centres and helping them with improving services.
• Training new recruits.
• Assisting in arrangements of seminar/forums in institute
• Counseling patient about various facilities available in centre and financial counseling
• Handling front office and all other areas in OPD
• Managing Patient relations
• Preparing daily and monthly statistics for patient care
• Performing patient satisfaction surveys
• Making sure that patient satisfaction levels are high
• Making rounds of wards for addressing patients’ needs and receiving feed back
• Future planning and expansion
• Accounting and Cash flow
• Comprehensive Clinical Counseling and Documentation
• Implemented process improvement to shape organisational culture, optimize procedures for higher efficiency and help company evolve and grow
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Identified and resolved unauthorized, unsafe, or ineffective practices
• Introduced new methods, practices, and systems to reduce turnaround time

• Excellent customer service skills with ability to remain calm, pleasant, and helpful under pressure and stressful situations
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proved successful working within tight deadlines and fast-paced environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Applied effective time management techniques to meet tight deadlines.
• Worked effectively in fast-paced environments.
• Proven ability to develop and implement creative solutions to complex problems.
• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
• Managed scheduling for agents and product specialists to foster increased productivity.
• Trained team members on performance metrics and consumer behaviour identification.
• Executed Monthly Performance Plans with representatives to to identify production gaps.
• Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
• Organized and detail-oriented with a strong work ethic
• Demonstrated leadership skills in managing projects from concept to completion

• Developed and maintained courteous and effective working relationships.
• Provided professional services and support in a dynamic work environment.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Scheduled appointments and conducted follow-up calls to clients.
• Booked airfare, hotel, and ground transportation to coordinate office travel.
• Recorded and tracked operational expenses to identify and eliminate wasteful spending.
• Maintained daily report documents, memos and invoices.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Coordinated with other healthcare personnel to deliver quality patient care.

• Explained imaging procedures to patients, offering comfort
• Obtained payments from patients and scanned identification and insurance cards.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Received and routed laboratory results to correct clinical
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.