Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Languages
Timeline
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Chitra Shekhar

Chitra Shekhar

Chennai

Summary

Committed skilled in developing positive customer service environments. Meticulous in administration and reporting for smooth, efficient support operations. Multitasks and prioritises effectively to achieve tasks within deadlines.

Overview

7
7
years of professional experience

Work History

Level 3 Associate SME

UST Global
Chennai
02.2024 - 06.2025
  • I have been placed as SME and Floor Support.
  • Identified and resolved customer needs promptly and efficiently
  • My work is to actively take inbound calls from Provider in US and resolve all queries and provide needed information to them as a Insurance representative

Senior Insurance collector

Buisness Integrity Services Pvt Ltd
Chennai
04.2022 - 01.2024
  • Achieved debt collection targets in line with agreed deadlines
  • Worked as Ar caller, being a AR caller my job is to Tracking unpaid receivables
  • As a AR caller I has to keep track of the unpaid insurance claims and the receivables that the insurance companies owe the organisation
  • The goal is to achieve reimbursement in the shortest possible period and minimise the average timespan taken for a settlement

Senior Client Partner

Access Healthcare
Chennai
10.2020 - 12.2021
  • Worked as AR Caller, or Accounts Receivable Caller, Responsible for contacting insurance companies and patients to follow up on outstanding medical claims
  • Navigates complex billing and coding processes to ensure accurate reimbursement for healthcare services

Business Developer

Vakilsearch.com(Zolvit)
Chennai
11.2018 - 12.2019
  • As a business developer in VC, my main role is to increase the revenue by selling the product and achieve the daily and monthly targets

Education

Bachelor of Arts - BCA

SRM University
Chennai
07.2024

Diploma of Higher Education - Computer Science

Sriram Polytechnic college
Veppampattu, Thiruvallur
05.2018

10th -

New Rainbow Public school
Ghaziabad
03.2014

Skills

  • Client liaison
  • Preparing reports
  • Communications
  • After-sales support
  • Status and progress reporting
  • Customer Service
  • International voice experience
  • MS - Excel

Languages

C1, Advanced, C2

Hobbies and Interests

  • Badminton
  • Dancing
  • Bike Riding
  • Pet Lover
  • Traveling

Languages

Tamil
First Language
English
Proficient
C2
Hindi
Proficient
C2

Timeline

Level 3 Associate SME

UST Global
02.2024 - 06.2025

Senior Insurance collector

Buisness Integrity Services Pvt Ltd
04.2022 - 01.2024

Senior Client Partner

Access Healthcare
10.2020 - 12.2021

Business Developer

Vakilsearch.com(Zolvit)
11.2018 - 12.2019

Bachelor of Arts - BCA

SRM University

Diploma of Higher Education - Computer Science

Sriram Polytechnic college

10th -

New Rainbow Public school

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Chitra Shekhar