Chitra Shekhar
Chennai
Summary
Committed skilled in developing positive customer service environments. Meticulous in administration and reporting for smooth, efficient support operations. Multitasks and prioritises effectively to achieve tasks within deadlines.
Overview
7
7
years of professional experience
Work History
Level 3 Associate SME
UST Global
Chennai
02.2024 - 06.2025
- I have been placed as SME and Floor Support.
- Identified and resolved customer needs promptly and efficiently
- My work is to actively take inbound calls from Provider in US and resolve all queries and provide needed information to them as a Insurance representative
Senior Insurance collector
Buisness Integrity Services Pvt Ltd
Chennai
04.2022 - 01.2024
- Achieved debt collection targets in line with agreed deadlines
- Worked as Ar caller, being a AR caller my job is to Tracking unpaid receivables
- As a AR caller I has to keep track of the unpaid insurance claims and the receivables that the insurance companies owe the organisation
- The goal is to achieve reimbursement in the shortest possible period and minimise the average timespan taken for a settlement
Senior Client Partner
Access Healthcare
Chennai
10.2020 - 12.2021
- Worked as AR Caller, or Accounts Receivable Caller, Responsible for contacting insurance companies and patients to follow up on outstanding medical claims
- Navigates complex billing and coding processes to ensure accurate reimbursement for healthcare services
Business Developer
Vakilsearch.com(Zolvit)
Chennai
11.2018 - 12.2019
- As a business developer in VC, my main role is to increase the revenue by selling the product and achieve the daily and monthly targets
Education
Bachelor of Arts - BCA
SRM University
Chennai07.2024
Diploma of Higher Education - Computer Science
Sriram Polytechnic college
Veppampattu, Thiruvallur05.2018
10th -
New Rainbow Public school
Ghaziabad03.2014
Skills
- Client liaison
- Preparing reports
- Communications
- After-sales support
- Status and progress reporting
- Customer Service
- International voice experience
- MS - Excel
Languages
C1, Advanced, C2
Hobbies and Interests
- Badminton
- Dancing
- Bike Riding
- Pet Lover
- Traveling
Languages
Tamil
First Language
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Level 3 Associate SME
UST Global
02.2024 - 06.2025
Senior Insurance collector
Buisness Integrity Services Pvt Ltd
04.2022 - 01.2024
Senior Client Partner
Access Healthcare
10.2020 - 12.2021
Business Developer
Vakilsearch.com(Zolvit)
11.2018 - 12.2019
Bachelor of Arts - BCA
SRM University
Diploma of Higher Education - Computer Science
Sriram Polytechnic college
10th -
New Rainbow Public school
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