CHITRA T
Chennai,Tamil Nadu
Summary
Solutions-oriented Technical Architect with expertise in consulting and developing software projects. A multi-skilled professional adept at meeting business needs and exceeding client expectations. Highly capable and driven to meet deadlines and deliver exceptional work in high-pressure environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Ernst & Young
Chennai
01.2024 - Current
- Led end-to-end architectural design and implementation of scalable ServiceNow solutions across ITSM, HRSD,Integration and Portal Development ensuring alignment with enterprise standards.
- Defined technical governance, integration strategy, and platform roadmap as a ServiceNow architect, enabling sustainable and secure enterprise-wide deployments.
- Coordinated tasks with business and technology units to keep deliveries and milestones on schedule.
- Worked as a Technical Architect leading a team of 6 members on a Health Scan project, improving the client’s instance health score from 69% to 81%
- Communicated well with project teams, internal clients and external parties.
- Prioritized and resolved backlogs to alleviate burden on product owners.
- Recommending best practices and approaches.
- Identified resources needed to complete tasks, resolved issues with personnel and maintained deliverable estimates.
- Providing technical guidance to the team when it's needed.
- Requirement gathering, solutioning, and educating the team on the best practices.
- Worked on proposal document preparation.
ServiceNow Technical Consultant
Milestone Technologies
Hyderabad
12.2022 - 01.2024
- Played the architect role to design and build ServiceNow solutions that improved workflows, reduced manual tasks, and supported business needs across teams.
- Coordinated with onshore team and getting requirements through scrum call.
- Recommending best practices and approaches.
- Work on the development stories and validation.
- Automating redundant manual work to improve productivity and employee experience.
- Handled Data Certification, Employee Center Portal, and HR module configuration and customizations.
Deputy Technical Specialist
Hexaware Technologies
Chennai
10.2020 - 12.2022
- Communicate with internal stakeholders to get requirements and convert them into solutions.
- As a technical specialist, I worked on complex development engagements.
- Handled 4 members of the team. Guiding the team on technical and best practices.
- Created multiple portals for employees, alumnus, and external users.
- Worked on multiple integrations (Oracle ERP, MySQL).
- Worked on SMS integration for Major Incidents and Emergency Changes.
- Integrated LogRhythm and ManageEngine with ServiceNow for event automation.
- Played a major role in ServiceNow instance cloning and version upgrades.
- Raising tickets on the HI portal, connecting with the HelpDesk when product support needed from ServiceNow.
Tech Lead
iOPEX Technologies
Chennai
05.2012 - 09.2020
- Interacting with customers for requirement gathering.
- Converting the requirement into business solution.
- Worked on ITSM module and Portal customization.
- Intergrated Jira, AD LDAP & internal (PHP) application with ServiceNow.
- Automating User & Group population from AD LDAP.
- Worked on a few Java projects, Liferay Portal, IBM Connections, Accelion, and SSO implementation.
Software Engineer
Sysbiz Technologies
Chennai
12.2010 - 12.2011
- Joined as a trainee and got trained on the Java & structs framework and confirmed as a Software Engineer.
- Worked as a development activities on a contract management application.
- Worked on front end development and coordinate with data base team for back end activities.
Education
Bachelor of Engineering - Computer Science
Hindusthan College of Engineering & Technology
04.2010
High School Diploma - undefined
Sowdambika Polytechnic
04.2007
HSC - undefined
Government Higher Secondary School, State Board
04.2004
SSLC - undefined
Government Higher Secondary School,State Board
04.2002
Skills
- Javascript
- Angular JS
- Java
- Active Directory
- Single Sign-On (SSO)
- Mysql
- REST API
- HTML
- CSS
- AD LDAP
- Azure AD
- Integration
Websites
Certification
- ServiceNow Certified System Administrator, Current
- ServiceNow Certified Application Developer, Current
- ServiceNow Certified Implementation Specialist - ITSM, Current
- ServiceNow Certified Implementation Specialist - HR, Current
- Micro certifications on welcome to ServiceNow, Service Portal, Flow Designer, Predictive Intelligence, Virtual Agent, Performance Analytics, Citizen Developer Application Creator, Current
- ITIL 4 Foundation level, Active
Timeline
Manager
Ernst & Young
01.2024 - Current
ServiceNow Technical Consultant
Milestone Technologies
12.2022 - 01.2024
Deputy Technical Specialist
Hexaware Technologies
10.2020 - 12.2022
Tech Lead
iOPEX Technologies
05.2012 - 09.2020
Software Engineer
Sysbiz Technologies
12.2010 - 12.2011
Bachelor of Engineering - Computer Science
Hindusthan College of Engineering & Technology
High School Diploma - undefined
Sowdambika Polytechnic
HSC - undefined
Government Higher Secondary School, State Board
SSLC - undefined
Government Higher Secondary School,State Board
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