Chitra Thiagarajan
Chennai
Summary
Self-driven technology leader, with Proven track record of building strong technology & business organizations, delivered 75+ successful Products built across diverse technology platforms, serving millions of clients in insurance, Supply-chain & Accounting domains. Proactive management style backed by competence in leading large & high complex Projects helped achieving exemplary operational performance with best in class quality. Highly organized & creative problem solver, mindful in leading transformations with agility.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Executive Vice President
Athens systems
11.2023 - Current
- Provide strategic leadership vision to diverse business teams, facilitating informed decisions aligned with Company objectives
- Engage with leadership across teams through strong customer-centric approach to enhance service delivery & satisfaction
- Instrumental in identifying potential revenue opportunities that enhanced revenue to over 31%
- Conduct in-depth analysis of Operations to identify gaps & opportunities, developing Cohesive, action-oriented plans for improvements
- Drive product differentiation by conducting research & fostering innovation to generate visible product insights
- Identifying potential growth areas to stimulate business development and drive organizational success
Delivery Head IT
Guardian Life Insurance Corporation of America
03.2014 - 10.2023
- Very Successful in team building, expanded the organization with diverse & niche tech landscape
- Spearheaded development of business applications, workflow applications, CRMs, HRMS, high complex web portals with diverse integrations, Robotic Process automations & EDI Engines
- Laid and lead Agile transformation across the enterprise successfully
- Worked closely with business leaders, Product Management, Architects & operations team to ensure scalable & high-quality technology solutions at a rapid pace
- Sound knowledge in conducting team engagement programs, technology driven programs and active ERG activities
General Manager - SW division
Data Telesis (P) Ltd
07.2008 - 03.2014
- Lead off-shore IT operations across multiple business lines of health Insurance
- Functional expertise in providing best possible process mix & technology solution
- Build entire Insurance applications that suit commercial & government lines of business, state-wide Managed care & Obama care Programs
- Pride of receiving first sign-off for EDI enrolment transactions for the state of CA, across 52 states of united states when Obama care was introduced
- Transformed water-fall model to Agile
Project Manager
LASERWORDS Pvt Ltd
03.2005 - 06.2008
- Lead development of e-publishing applications and workflows
- Built applications to cater Claims processing
- Spearheaded teams across India – Iron – US
Manager (Systems)
Electronics Corporation of Tamil Nadu Ltd
11.1989 - 03.2005
- Instrumental in leading IT initiatives of State Government, reporting to the IT secretary appointed by Government
- Managed major IT projects & e-Governance initiatives of state Government
- Part of core consultant committee, acted as Key interface between central & State Governments
- Family card production for Civil Supplies department, Computerization of Chennai High Court, Chennai corporation, Urban development Projects, digitization land records for survey & settlement department, Installation of public Kiosks, First ever Call centre for electricity Board, First ever call centre for Police Department, Building Maintenance system of State’s first IT Park Tidel are to name a few
Education
MBA - HR
Annamalai University
Chidambaram04-1997
Bachelor of Science - Electronics And Communications Engineering
Thiagarajar College of Engg
Madurai08-1985
Skills
- Strategic leadership
- Agile transformation
- Business development
- Data analysis
- Team building
- Operational excellence
Areas Of Excellence
- Strategic Planning & Communication
- Leadership
- Employee Value Proposition
- Program / Project Management
- Agile Leadership
- Process Improvements
- Customer Relationship Management (CRM)
- Stakeholder Management
- Team Engagement programs
- Innovation Management
- Employee Retention / awareness building
- Training & Nurturing talents
Certification
- JEDI – Certified – Guardian (October 2022)
- The 7 Habits of Highly Effective People” (2 days, Sep. 2022)
- Virtual leadership Series(June, 2020)
- Leadership Conclave – Marshall Goldsmith (Feb.2019 )
- Lean Six Sigma Green Belt (Aug 2015).
- Certified SAFe® 5 Agilist
Timeline
Executive Vice President
Athens systems
11.2023 - Current
Delivery Head IT
Guardian Life Insurance Corporation of America
03.2014 - 10.2023
General Manager - SW division
Data Telesis (P) Ltd
07.2008 - 03.2014
Project Manager
LASERWORDS Pvt Ltd
03.2005 - 06.2008
Manager (Systems)
Electronics Corporation of Tamil Nadu Ltd
11.1989 - 03.2005
- JEDI – Certified – Guardian (October 2022)
- The 7 Habits of Highly Effective People” (2 days, Sep. 2022)
- Virtual leadership Series(June, 2020)
- Leadership Conclave – Marshall Goldsmith (Feb.2019 )
- Lean Six Sigma Green Belt (Aug 2015).
- Certified SAFe® 5 Agilist
MBA - HR
Annamalai University
Bachelor of Science - Electronics And Communications Engineering
Thiagarajar College of Engg
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