Chitra Thiagarajan
CHENNAI,TN
Summary
Dynamic executive with over 3 decades of leadership roles with a proven track record at fortune 200 company, specializing in global business expansion and strategic planning. Expert in contract execution and financial analysis, driving profitability and enhancing revenue by over 31% at Athens systems. Renowned for strong negotiation skills and fostering customer relationships, ensuring exceptional service delivery and organizational growth.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Executive Vice President
Athens Systems Pvt Ltd
11.2023 - 02.2025
- Accountable for strategic leadership in establishing a new organization at India thru contract management including management of personnel, contracts, sub-contracts, execution for timely delivery and quality assurance
- Oversaw contract flowdown requirements for subcontractors and suppliers and developed compliance policies, documentation and standard operating procedures.
- Coordinated logistics and operations by through accurate and effective communication. Headed change processes and executed contract modifications, change orders and agreements within time frame and budget.
- Established organizational protocols for effective coordination of cross-departmental initiatives, fostering efficient collaboration
- Implemented cost-saving measures through careful financial analysis and budget management, positively impacting overall profitability. Instrumental in identifying potential revenue opportunities that enhanced revenue to over 31%
- Established a clear vision for organizational growth while developing actionable plans to achieve both short-term and long-term objectives.
Delivery Head
Guardian Life Insurance
03.2014 - 10.2023
- Developed and implemented service delivery strategies aligning with organizational goals.
- Managed vendor relationships to ensure quality and timely service provision.
- Analyzed performance metrics to identify areas for improvement and drive efficiency.
- Championed the adoption of new technologies and tools that streamlined service delivery processes and increased overall productivity.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Performed supplier risk evaluations and supported regulatory inspections.
General Manager
Data Telesis Pvt Ltd
07.2008 - 03.2014
- Led cross-functional teams to develop and execute business plans aligned with organizational goals.
- Cultivated strong client relationships through exceptional service delivery and strategic partnership engagement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Project Manager
Laser Words Pvt Ltd
03.2005 - 06.2008
- Developed project plans, timelines, and resource allocations for multiple initiatives.
- Implemented risk management strategies to minimize project disruptions and ensure continuity.
- Fostered stakeholder engagement through regular updates, feedback sessions, and collaborative workshops.
- Collaborated with vendors and external partners to optimize supply chain processes and reduce costs.
- Planned, designed, and scheduled phases for large projects.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Systems Manager
Electronics Corporation of Tamil Nadu Ltd
11.1989 - 03.2005
- Developed and executed strategic IT initiatives aligned with organizational goals, driving technology adoption and innovation.
- Oversaw system performance monitoring and maintenance, ensuring optimal functionality across all platforms.
- Analyzed system requirements across various functions of Governement and developed project plans for upgrades, ensuring alignment with business objectives.
- Managed vendor relationships and negotiated contracts for software solutions, optimizing cost and service delivery.
- Handled large & complex IT initiatives for Government thru world bank funds successfully
- Conducted thorough evaluations of third-party applications prior to deployment, ensuring compatibility with existing systems architecture and adherence to company security standards.
- Wrote and updated technical documentation covering system components.
- Led company-wide system installation, overseeing upgrades to provide minimal interruptions to business continuity.
- Enhanced network security through proactive risk assessments and implementation of robust security measures, protecting company data from potential breaches.
- Introduced automation solutions to improve efficiency in routine tasks, allowing staff to focus on more strategic initiatives.
- Advised senior leadership on emerging technology trends and their potential impact on current systems infrastructure, facilitating informed decision-making regarding future investments.
Education
Bachelor of Engineering - Electronics & Communications Engineering
Thiagarajar College of Engg
Madurai, IndiaMBA -
Annamalai University
ChidambaramSkills
- Global business expansion
- Strategic planning and execution
- Contracts execution & Participation
- Financial Analysis
- Strong Negotiation Skills
- Vendor Management
- Customer Relationship
- Total Quality Management
- Excellent Communication
Accomplishments
Instrumental in driving large & High complex Projects for local state Government thru Contractors for various business functions
* Digitization of Driving license for state Government
* Creation of Digital Voters ID card for 6 crore people of state Government
* Creation of Family cards for State Civil Supplies department
* Established first ever call centers for State Police Department & TNEB
* Digitization of Land records for State Government
* Handled multiple large tenders for projects funded by World Bank
Certification
- JEDI – Certified – Guardian (October
2022)
• The 7 Habits of Highly Effective
People” (2 days, Sep. 2022)
• Virtual leadership • Series(June, 2020)
Leadership Conclave – Marshall
Goldsmith (Feb.2019 )
• Lean Six Sigma Green Belt (Aug
2015).
• Certified SAFe® 5 AgilistJEDI – Certified – Guardian (October
2022)
• The 7 Habits of Highly Effective
People” (2 days, Sep. 2022)
• Virtual leadership • Series(June, 2020)
Leadership Conclave – Marshall
Goldsmith (Feb.2019 )
• Lean Six Sigma Green Belt (Aug
2015).
• Certified SAFe® 5 Agilist
Timeline
Executive Vice President
Athens Systems Pvt Ltd
11.2023 - 02.2025
Delivery Head
Guardian Life Insurance
03.2014 - 10.2023
General Manager
Data Telesis Pvt Ltd
07.2008 - 03.2014
Project Manager
Laser Words Pvt Ltd
03.2005 - 06.2008
Systems Manager
Electronics Corporation of Tamil Nadu Ltd
11.1989 - 03.2005
Bachelor of Engineering - Electronics & Communications Engineering
Thiagarajar College of Engg
MBA -
Annamalai University
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