Chitralekha Dey
Pune
Summary
Experienced Senior Analyst with a background in Unix Administration and cloud infrastructure. Proficient in Windows Active Directory, SCCM software installation, and incident/change management. Skilled in server patching, builds, Azure Active Directory, and Microsoft Azure 900 certification. Recognized for troubleshooting abilities and implementing innovative solutions. Analytical Systems Engineer with hands-on experience in areas of system administration, implementation and support. Knowledgeable and seasoned professional recognized for outstanding maintenance and troubleshooting abilities coupled with solid experience in various application stacks. Dedicated to implementing innovative solutions to solve technical challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Systems Engineer
TCS
Bangalore
03.2022 - 06.2024
- Worked on Total Energies projects
- Serving as a Windows Administrator with experience in handling user incidents.
- Skilled in prioritizing incidents according to SLA and resolving them efficiently.
- Proficient in communicating with users via calls, emails, and Teams chat to provide optimal solutions.
- Troubleshooting expertise includes Office applications such as MS Outlook and Teams, Active Directory issues, Office 365, and software installations via SCCM console. Managing home folder discrepancies, modifying access to AD groups, resolving SharePoint and OneDrive issues, addressing access concerns on the Azure portal, and resolving PAM identity issues through CyberArk.
- Developed and maintained system documentation, including installation procedures, operational guidelines, and user manuals.
Senior Analyst
Capgemini
Kolkata
01.2019 - 03.2022
- Worked with Wintel technology for Volvo Car Corporation and Hexion projects
- Skilled in using the ServiceNow tool for incident resolution and change implementation
- Experienced in Unix technology for the Volvo project, adept at managing user incidents, change management and scheduling, executing change activities, tasks, and user RITMs
- Proficient in monitoring major incidents, resolving high-priority user incidents, and managing MIM calls
- Conducted root cause analysis of servers and communicated with users to resolve issues via emails, calls, and Teams channels
- Additionally, experienced in managing change schedules, constructing Unix servers, and securing approvals for their implementation through CAB meetings
Education
B.Tech - Computer science
KIIT University
Bhubaneswar, Orissa, India04.2018
High School - Computer science and MPC
Sri Chaitanya Educational Institutions
Visakhapatnam, Andhra Pradesh, India03.2014
Skills
- Windows Active Directory
- User management
- Software installation via SCCM
- Incident management
- Change management
- Unix
- OS-level patching
- Unix server builds
- Azure Active Directory
- Microsoft Azure
Accomplishments
- Microsoft Azure AZ-900 certification, AZ-104 training, 02/2021
- Agile Software Development, 06/2021
- Training at CIS Academy Capgemini, Bangalore, 01/2019 - 04/2019
Hobbies and Interests
- Gain more knowledge and experience in various technologies like emerging in the market as AI, AWS, Azure
- More elaborately working in Windows, Unix, Azure, AWS, SQL technologies
- Change Management and OS level patching of servers, building of servers
- Incident Management for users and requests
- Working on Azure portal, SCCM console, Active Directory, user RITM requests, Software installations
- Aspiring AWS concepts and understanding
- Working at admin level for Windows, Unix, Azure Technologies
Professional projects
- Volvo Cars corporation, Hexion-windows, 06/2019 - 02/2022
- Total Energies, 03/2022 -06/2024
Certification
- Azure AZ 900 Fundamentals
- Azure 104 training
- Agile Software development
Timeline
Systems Engineer
TCS
03.2022 - 06.2024
Senior Analyst
Capgemini
01.2019 - 03.2022
B.Tech - Computer science
KIIT University
High School - Computer science and MPC
Sri Chaitanya Educational Institutions
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