Chitralekha Sahoo
Hyderabad
Summary
Dedicated and focused Project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in project governance, staff recruitment and training & development, customer service and process improvements.
Overview
7
7
years of professional experience
Work History
Project Manager
Persistent Systems
Hyderabad
04.2023 - Current
- Working as a project management officer.
- Setting billing parameters and managing the resource allocation for both offshore and onsite locations.
- Preparing invoices for their billing cycles and validating the received invoices.
- Monitor project progress and set deadlines.
- Ensure client satisfaction.
- Monitoring project improvement, ensuring that the project achieves organizational goals without setbacks.
- Organizing interviews as per the project requirement.
Customer Relationship Associate
Apollo Hospitals Entp Ltd
Hyderabad
05.2020 - 04.2023
- Assisting with the comprehensive strategy and process of acquiring, retaining, and partnering with selective customers to create superior value for the company.
- Minimizes exposure and risk for the assigned project.
- Manages scope and mitigates risk for the assigned project.
- Resolving issues raised on social media around the use of the Apollo 24/7 App.
- Understanding and resolving the escalations raised to the helpdesk.
- Providing end-to-end resolution for service/social media concerns across PAN India.
- Good at multitasking and handling multiple regions when required.
- Confronts issues openly and quickly. Resolves and/or escalates issues in a timely manner.
- Member of proactive customer business development team and effectively communicate relevant project/practice information to the Project Lead.
Customer Relationship Consultant
Ford India Pvt Ltd
Chennai
05.2019 - 11.2019
- Comprehensive strategy and process of acquiring, retaining, and partnering with selective customers to create superior value for the company.
- End-to-end resolution for service and social media-related concerns PAN India, coordinating with multiple departments for speedy resolution.
- Good at multitasking and handling multiple regions when required.
- Member of proactive customer business development team
Customer Support Executive
HCL Technologies
Chennai
03.2018 - 04.2019
- Durable Medical Equipment products, Denial Management Insurance discussions/meetings about the claims.
- Follow up with Insurance on denials, partial payments, and rejections.
- Posting of claims.
- To handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Biju Patnaik University of Technology
Bhubaneswar08-2012
Skills
- Compliance Monitoring
- Project tracking & updates status reports on consistent basis
- Financial Administration
- Participating in the budgeting of capital expense, operational expense and utilization across projects
- Resource Allocation
- Worked on SAP CRM and Citrix environment
- Proficient with Excel & MS Office Packages
- Flexible as per working culture
Affiliations
- Industrial Automation (Plc Programming) at Central Tool Room & Training Centre, M.S.M.E-Tool Room, Bhubaneswar, Odisha
- Power Transmission & Distribution at Orissa Power Transmission Corporation Limited, Bhubaneswar, Odisha
- Successfully Completed Robotics Workshop & Seminars Under K-Technologies
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Odia
Proficient (C2)
C2
Timeline
Project Manager
Persistent Systems
04.2023 - Current
Customer Relationship Associate
Apollo Hospitals Entp Ltd
05.2020 - 04.2023
Customer Relationship Consultant
Ford India Pvt Ltd
05.2019 - 11.2019
Customer Support Executive
HCL Technologies
03.2018 - 04.2019
Bachelor of Science - Electrical, Electronics And Communications Engineering
Biju Patnaik University of Technology
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