Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Personal Information
Trainings
Personal Information
Generic

Chitrang Naik

IT Infra & Operations Manager
Mumbai,Maharashtra

Summary

Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2025
2025
years of professional experience
4
4
years of post-secondary education
3
3
Certificates

Work History

AGM IT

Miraj Entertainment Ltd.
Mumbai
06.2022 - Current

Manage PAN India Cinemas for Internet Connectivity, Firewall Devices, End Point Security, Cloud Servers and IT assets.

Manage and Support regional IT staff to maintain Signage, Surveillance, Systems Repair and Maintenance, new implementations, and critical issues.

Monitor PAN India Vista Cinema operations
Monitor Vista HO operations.
Voucher management in Vista Promo.
Plan and Monitor IT setup of new Cinema.
Fulfill audit requirements.

Prepare weekly MIS reports.

Prepare Yearly IT Budget.

Consultant, IT Infra

Everyware Services
6 2021 - 05.2022
  • Integrated technology and business operations to identify targeted solutions to customer issues.
  • Implemented WAN and LAN designs in multiple offices.
  • Provided detailed information on hardware and software products so that appropriate stakeholders could make suitable purchasing decisions.
  • Applied deployment best practices and proper security protocols in network management.
  • Analyze, troubleshoot and enhanced network performance to drive efficiency.
  • Assist in network architecture design, providing input as to how infrastructure components utilize network resources.
  • Assist in post-implementation continuous-improvement efforts to enhance performance and provide increased functionality

Deputy Manager

Miraj Group
04.2013 - 06.2021
  • Manage Survey, planning and deployment of the supporting IT infrastructure for Cinemas.
  • Managing the technical team to provide the remote, on-site support of all IT issues of Cinemas.
  • Responsible for security, system management, plans, policies, directory rights, services, mail management.
  • Supported the overall cloud migration planning and deployment.
  • Asset management and responsibility for the production of all formal documentation related to the IT infrastructure.
  • Monitoring and maintenance of surveillance systems.
  • Monitoring of WAN and MPLS connectivity of all Cinema locations.
  • Monitoring of Online ticketing status and co-ordinate with vendors to resolve issues.
  • Monitors Vista cinema related issues and resolve them in co-ordination with Bigtree support team.
  • Monitor Vista HO operations.
  • Prepare weekly MiS.
  • Assist in preparation of IT budget.
  • Assist in IT Infrastructure deployment at Shiva statue project.
  • Manage the team of engineers to support IT operations of Miraj group companies.

Network Administrator

R K Marble Pvt Ltd
08.2010 - 03.2013
  • Assists in developing network solutions to provide user connectivity.
  • Establish and maintain network users, the user environment, network security and network directories.
  • Maintains network performance by performing network monitoring and analysis, performance tuning, and by troubleshooting and resolving network problems.
  • Diagnoses, troubleshoots and provides technical resolution to performance issues and incident events related to the server infrastructure.
  • Troubleshoot, diagnose, and provide solutions for network, PC hardware, and software related issues.
  • Performs regular system maintenance, backups, hardware and software upgrades.

Customer Engineer

Microclinic India Pvt Ltd
06.2009 - 07.2010
  • Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with customer account at the local level.
  • Provides Sales - and Technical support.
  • Provide warranty support for HP and IBM commercial series Servers, Desktops and Laptops.
  • Achieves customer service objectives by contributing customer service information and recommendations and reviews; preparing and completing action plans; implementing service productivity, quality, and assurance, resolving problems; determining system improvements; implementing changes.

Sales and Service Engineer

Progressive Infotech
09.2000 - 05.2009
  • Managing the relationship with business clients directly as well as channel partners Processing order and also renewing expiring contracts.
  • Evaluates, prioritizes and addresses all types of service requests.
  • Helps manage and maintain server environment using existing systems and processes.
  • Identify, diagnose, repair, and resolve problems affecting network performance.
  • Setup, deploys, repairs and troubleshoots Servers, laptops and desktops and Network.

Technical Support Engineer

Everyware Services
11.1996 - 08.2000
  • Installation and maintenance of Servers and clients using different Network Operating system technologies
  • Provide on-site support to AMC customers within accepted time frame.
  • Provide after installation product support.
  • Provide support and assistance to System Administrators, Network Engineers in the delivery of End User support

Education

Diploma in Electronics Engineering -

Board of Technical Education, Jodhpur
Rajasthan
07.1992 - 05.1995

Senior Secondary School - PCM

Rajasthan Board of Secondary Education
Udaipur
07.1991 - 05.1992

Skills

Manage IT Infra Projects

Additional Information

Microsoft - Windows Servers, Windows Client OS

Network - Switching, Routing, Wireless, Fiber, Remote
Security - Firewall, Surveillance

Virtualization - VMware, Hyper-V, Citrix, Cloud

Application : Vista Cinema, Vista HO, MS-Office, Design

Certification

ITIL Foundation Certificate in IT Service Management

Timeline

AGM IT

Miraj Entertainment Ltd.
06.2022 - Current

ITIL Foundation Certificate in IT Service Management

12-2019

Deputy Manager

Miraj Group
04.2013 - 06.2021

MCSA - Windows Server 2008

04-2012

Network Administrator

R K Marble Pvt Ltd
08.2010 - 03.2013

Customer Engineer

Microclinic India Pvt Ltd
06.2009 - 07.2010

Sales and Service Engineer

Progressive Infotech
09.2000 - 05.2009

Technical Support Engineer

Everyware Services
11.1996 - 08.2000

Honours Diploma in Computer Hardware

10-1996

Diploma in Electronics Engineering -

Board of Technical Education, Jodhpur
07.1992 - 05.1995

Senior Secondary School - PCM

Rajasthan Board of Secondary Education
07.1991 - 05.1992

Consultant, IT Infra

Everyware Services
6 2021 - 05.2022

Personal Information

Father : Mr. Amalkant Naik

Date of Birth : 16th May 1973

Marital Status : Married

Permanent Address : 304, Sukhdevi Apartment, Samta Nagar, Bedla, Udaipur, Rajasthan

Trainings

CISSP - Certified Information System Security Professional

CCSP - Certified Cloud Security Professional

CISM - Certified Information Security Manager

CEH - Certified Ethical Hacker

PMP - Project Management Professional

CompTIA Security+

CompTIA Network+

Personal Information

Father : Mr. Amalkant Naik

Date of Birth : 16th May 1973

Marital Status : Married

Permanent Address : 304, Sukhdevi Apartment, Samta Nagar, Bedla, Udaipur, Rajasthan

Chitrang NaikIT Infra & Operations Manager