Chitrangi Agarwal
Bangalore
Summary
Results-driven Customer Success Manager with expertise in customer engagement, product adoption, and strategic account management with customers across the globe. Adept at driving client growth, reducing churn, and maximizing product value by fostering strong relationships and implementing tailored success strategies. Experienced in onboarding, renewals, upselling, and cross-functional collaboration to ensure seamless product adoption and long-term customer success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Success Manager
Sprinklr
02.2024 - Current
- Led onboarding for 50+ new customer teams, ensuring seamless implementation and training
- Increased product adoption by 75%+, proactively addressing risks to reduce churn across global accounts
- Conducted Quarterly Business Reviews (QBRs) to highlight product value, drive engagement, and strengthen strategic partnerships
- Identified upsell and cross-sell opportunities, contributing to revenue growth and renewals
- Collaborated with Sales, Product, and Support teams, ensuring customer feedback influenced product enhancements
Senior Associate Project Manager
Cvent
10.2021 - 01.2024
- Managed end-to-end project execution for US-based clients, ensuring timely delivery of onsite and virtual events
- Optimized workflows and risk management strategies, improving efficiency and customer satisfaction
- Led cross-functional collaboration, aligning project objectives with client goals to drive success
- Implemented process standardization, enhancing scalability and operational excellence
Associate Account Manager
PMG Asia
07.2017 - 10.2021
- Managed high-profile accounts including adidas, Coca-Cola, Colgate Palmolive, GSK, Beam Suntory, and HP
- Spearheaded the execution of marketing campaigns and brand activations, ensuring measurable impact
- Promoted from Sr. Executive to Associate Account Manager, showcasing leadership and client management expertise.
- Executive to Associate Account Manager, showcasing leadership and client management expertise
- Led business pitches and client engagement strategies, contributing to revenue growth
Education
B.A.(H) - Multimedia and Mass Communication
Indraprastha College For Women, University of Delhi
04-2017
Class XII - Commerce
Delhi Public School, Kanpur
03-2014
Class X -
Delhi Public School, Kanpur
03-2012
Skills
- Customer Success
- Relationship Management
- Product Adoption
- Engagement Strategies
- Onboarding
- Training Programs
- Account Growth
- Renewals
- Data-Driven Decision Making
- Risk Management
- Churn Reduction
- Cross-Functional Collaboration
- Salesforce
- JIRA
- Asana
- MS Excel
- MS PowerPoint
Accomplishments
- Winner of the Top Builder Award (H-1) 2023 for exceptional customer success performance.
- Requested as a dedicated SPOC by key customers post-renewals, demonstrating strong client trust.
- Achieved 98.67% YTD Coaching Session Quality Score and received 40 VSATs out of 45 customer surveys.
Languages
- English, Native/Bilingual Proficiency
- Hindi, Native/Bilingual Proficiency
- French, Professional Working Proficiency
Freelance Projects
- Limca Sportz Ad Film (Neeraj Chopra), Jr. Assistant Director
- Plan India Org: Project Mom's Plate, VO Artist
- ITC Maurya Ad Film, Actor
- University of Delhi Annual Guest Night, Emcee
Certification
- Technical Product Management (Linkedin Learning). Issued : Feb 2025
- Cvent Event Management Advanced. Issued : Jun 2022
Timeline
Product Success Manager
Sprinklr
02.2024 - Current
Senior Associate Project Manager
Cvent
10.2021 - 01.2024
Associate Account Manager
PMG Asia
07.2017 - 10.2021
B.A.(H) - Multimedia and Mass Communication
Indraprastha College For Women, University of Delhi
Class XII - Commerce
Delhi Public School, Kanpur
Class X -
Delhi Public School, Kanpur
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