Chitrapal Chauhan
Bangalore
Summary
Engineering Manager with 15 years leading distributed teams at scale. Expertise in E-commerce, Supply Chain. Track record of growing engineers, setting technical direction, and shipping high-reliability systems.
Overview
15
15
years of professional experience
Work History
Engineering Manager
Flipkart
01.2025 - Current
- Scaled team from 15 to 25 engineers, resulting in 7 promotions to senior roles between Apr-25 and Apr-26.
- Re-architect dispatch operations - reduced latency by 90% and saved 2cr/yr in infra costs
- Delivered IWIT re-architecture, achieving 50% reduction in operational costs per IWIT consignment.
- Reduced on-call burden by 70% by introducing LLM based on-call agent.
- Collaborated with PM and design to define VMI roadmap, leading to 90% vendor adoption within 1 month.
Tech Lead
Flipkart
01.2023 - 12.2024
- Developed APISIX-based API Gateway Nexus, leading org-wide initiative to onboard 33 teams at Flipkart.
- Led initiative to build LLM-based chat bot SIA for Marketplace sellers, collaborating with 5 teams to create roadmap and deliver within 6 months.
- Onboarded new APIs and Aggregators on platform, enabling 200% increase in sellers utilizing APIs for operations.
- Partnered with PM and designed content creation platform for faster onboarding and improving Seller Support GA.
SDE 4
Flipkart
01.2022 - 12.2022
- Designed and developed Auto allocation platform assigning incident automatically to agents, reducing 50HC and improving AHT by 60%.
- Developed multimedia guided assistance for sellers to resolve queries independently with contextual answers, leading to an 85% reduction in queries.
- Designed and implemented real time reporting system for seller support systems, enabling partners to evaluate agent performance efficiently.
SDE 3
Flipkart
01.2020 - 12.2021
- Designed and implemented the “Emerald Marketplace” construct in Seller Marketplace which allowed us to reuse our existing services and capabilities for an entirely new marketplace for refurbished goods.
- Scaled SellerMaster service from 100k to 250k qps to support BBD scale which stayed till next 3 years.
- Designed and implemented Partner Ecosystem enabling external partners to onboard and provide services to sellers on SellerDashboard.
- Designed leads feature to capture leads from sellers and support service fulfillment lifecycle.
SDE 2
Flipkart
01.2018 - 12.2019
- Contributed to multi-location project for seller marketplace, enabling sellers to ship products from various shipping locations.
- Scaled and implemented Simon service to support multiple communication modes, handling up to 100 million notifications per day.
- Designed and implemented async generic event service to handle seller communication through multiple domains.
SDE 1
Flipkart
01.2016 - 12.2017
- Developed microservices in Dropwizard, enhancing distributed architecture functionality.
- Streamlined seller onboarding flow, increasing active sellers from 10k to 200k.
- Delivered on-call support for technical issues, ensuring minimal disruption during business hours.
PSE
Flipkart
08.2014 - 12.2015
- Resolved seller issues across multiple domains in Seller Platform.
- Developed scripts to automate tasks and wrote optimized queries for automated reporting.
- Built Django and RabbitMQ-based platform to automate job processes.
Senior Software Engineer
Collabera Solution Pvt Ltd
06.2013 - 08.2014
- Developed software solutions through impact analysis and unit testing, enhancing code reliability.
- Executed code clean-up to optimize application performance.
- Facilitated training sessions for new recruits on application functionality and technical architecture, improving team onboarding. on application functionality and technical architect.
Software Engineer
Collabera Solution Pvt Ltd
06.2011 - 05.2013
- Developed software applications using agile methodologies and best practices.
- Migrated application from EJB2.0 to EJB3.0 and transitioned Struts Action to Dispatch Action, implementing significant functional changes with efficient code delivery.
- Implemented software solutions to enhance system functionality and performance.
- Analyzed functional specification document to define requirements and developed solutions to meet those requirements.
- Collaborated with cross-functional teams to define project requirements and objectives.
Education
B.Tech - Computer Science
Govt Engineering College Bikaner
06-2010
Skills
- Technical Strategy
- Incident management
- System Optimization
- Performance Metrics
- Kubernetes
- GCP
- Kafka
- ElasticSearch
- Redis
- Prometheus
- Grafana
- Python
- Java
- Team Development
- Problem solving
Skills And Tools
Python, Java, Kubernetes, GCP, Kafka, ElasticSearch, Redis, Prometheus, Grafana, OKRs, roadmap planning, incident management, perf calibration, hiring
Accomplishments
- Culture Champion, Flipkart Annual Award
- Two-time Mission Impossible Award
- Value Champion Award, and six-time Instant Karma Awards
- Flipkart and Seller Hackathon winners and runners-up
- Two-time winner, Machine Learning Challenge
Timeline
Engineering Manager
Flipkart
01.2025 - Current
Tech Lead
Flipkart
01.2023 - 12.2024
SDE 4
Flipkart
01.2022 - 12.2022
SDE 3
Flipkart
01.2020 - 12.2021
SDE 2
Flipkart
01.2018 - 12.2019
SDE 1
Flipkart
01.2016 - 12.2017
PSE
Flipkart
08.2014 - 12.2015
Senior Software Engineer
Collabera Solution Pvt Ltd
06.2013 - 08.2014
Software Engineer
Collabera Solution Pvt Ltd
06.2011 - 05.2013
B.Tech - Computer Science
Govt Engineering College Bikaner