Summary
Overview
Work History
Education
Skills
Disclaimer
Certification
Timeline
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Chitresh Hotwani

Chitresh Hotwani

Assistant Manager
New Delhi

Summary

Reliable Banking Professional with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Manager of Operations

Genpact India Pvt Ltd
12.2019 - Current
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Successfully leading a team of 20 associates and senior analysts
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Sole Proprietor

Taruni (Private Firm)
01.2013 - 11.2019
  • Involved in B2C retail business
  • Responsible for managing the store Operations
  • Active participation in the maintenance of store inventory
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Product Associate

Veristrat Pvt. Ltd.
05.2012 - 09.2012
  • Responsible for engaging new clients and make them aware about software solution products
  • Worked as a team towards achieving set targets and profitability goals
  • Ensure to maximize the effectiveness of the product department by producing High quality leads
  • Proactively follow up leads generated and converting the same
  • Identify opportunities and ensuring that all queries are responded to in an efficient and timely manner.

Team Associate

Aon Hewitt
04.2011 - 12.2011
  • Trained New Hires for the DVS process and auditing their work
  • Submitted regular reports to team leader regarding the progress of training
  • Arranged team clusters and meeting on regular basis
  • Creating, Streamlining and implementing the process by giving Quality process improvement Ideas
  • Ensuring client/customer satisfaction through Client connects as well as coordinating with the client with an objective to maintain fruitful relationship and reach business goal
  • Recognizing for 100% error free processing of critical high dollar amounts (above $5000) document based on the parameters and guidelines provided.

Education

Master of Business Administration -

Gauhati University
New Delhi
01.2010 - 2012.04

Kota Commerce College

Bachelor of Commerce
Kota, India
04.2001 -

10+2 -

Modern School
Kota, India
01.2007 -

Skills

    Professionalism

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Disclaimer

I hereby declare that the above information is true to the best of my knowledge.

Certification

Certified Green belt -BPMS project

Timeline

Certified Green belt -BPMS project

11-2023

Assistant Manager of Operations

Genpact India Pvt Ltd
12.2019 - Current

Sole Proprietor

Taruni (Private Firm)
01.2013 - 11.2019

Product Associate

Veristrat Pvt. Ltd.
05.2012 - 09.2012

Team Associate

Aon Hewitt
04.2011 - 12.2011

Master of Business Administration -

Gauhati University
01.2010 - 2012.04

10+2 -

Modern School
01.2007 -

Kota Commerce College

Bachelor of Commerce
04.2001 -

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Chitresh HotwaniAssistant Manager