Chitresh Hotwani
Assistant Manager
New Delhi
Summary
Reliable Banking Professional with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
Genpact India Pvt Ltd
12.2019 - Current
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Successfully leading a team of 20 associates and senior analysts
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sole Proprietor
Taruni (Private Firm)
01.2013 - 11.2019
- Involved in B2C retail business
- Responsible for managing the store Operations
- Active participation in the maintenance of store inventory
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Product Associate
Veristrat Pvt. Ltd.
05.2012 - 09.2012
- Responsible for engaging new clients and make them aware about software solution products
- Worked as a team towards achieving set targets and profitability goals
- Ensure to maximize the effectiveness of the product department by producing High quality leads
- Proactively follow up leads generated and converting the same
- Identify opportunities and ensuring that all queries are responded to in an efficient and timely manner.
Team Associate
Aon Hewitt
04.2011 - 12.2011
- Trained New Hires for the DVS process and auditing their work
- Submitted regular reports to team leader regarding the progress of training
- Arranged team clusters and meeting on regular basis
- Creating, Streamlining and implementing the process by giving Quality process improvement Ideas
- Ensuring client/customer satisfaction through Client connects as well as coordinating with the client with an objective to maintain fruitful relationship and reach business goal
- Recognizing for 100% error free processing of critical high dollar amounts (above $5000) document based on the parameters and guidelines provided.
Education
Master of Business Administration -
Gauhati University
New Delhi 01.2010 - 04.2012
Kota Commerce College
Bachelor of Commerce
Kota, India 04.2001 -
10+2 -
Modern School
Kota, India 01.2007 -
Skills
Professionalism
Professionalism
Employee Coaching and Mentoring
Customer Relationship Management
Transitions Management
Lean & Six Sigma
Documentation And Reporting
Team motivation
Client Management & Connect
Professionalism
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Certification
Certified Green belt -BPMS project
Timeline
Certified Green belt -BPMS project
11-2023
Assistant Manager of Operations
Genpact India Pvt Ltd
12.2019 - Current
Sole Proprietor
Taruni (Private Firm)
01.2013 - 11.2019
Product Associate
Veristrat Pvt. Ltd.
05.2012 - 09.2012
Team Associate
Aon Hewitt
04.2011 - 12.2011
Master of Business Administration -
Gauhati University
01.2010 - 04.2012
10+2 -
Modern School
01.2007 -
Kota Commerce College
Bachelor of Commerce
04.2001 -