CHITT PARMAR
Vadodara
Summary
Resourceful Assistant Manager, known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
9
9
years of professional experience
Work History
Assistant Manager - Foreign Exchange
Thomas Cook India Ltd
Vadodara
09.2021 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Analyzed business performance data and forecasted business results for upper management.
Cashier
Orient Exchange & Financial Services (P) Ltd
Vadodara
01.2020 - 09.2021
- Issue currency, forex cards, receipts, refunds, and check and verify multiple countries' foreign currency.
- Assist customers by providing information and resolving queries and complaints. Receive payment by cash, cheque, corporate credits, and check and verify the process of foreign university fees payments.
- Checked identification, customer ID proof, verified air tickets, and verified visas. Passing accounting entries on a daily basis, processing billing for customer buying, selling, forex cards, and remittance.
Investor Relationship Officer ( UTI Mutual Fund )
KFintech Pvt Ltd
Vadodara
04.2016 - 01.2020
- Resolving investor queries and customer service well.
- Identified issues, analyzed information, and provided solutions to problems. Served customers in a friendly, efficient manner, following outlined steps of service.
- Processing daily basis transactions and managing bank accounts.
- Managed investment funds to maximize returns on client investments.
- Managed a quality assurance program, including on-site evaluations, internal audits, and customer surveys. Developed or implemented fund investment policies or strategies.
- Managed day-to-day operations of all aspects of multiemployer pension funds including processing contributions, calculating benefit payments and maintaining records.
- Advised customers on various investment options, such as mutual funds, based on individual risk tolerance levels.
Education
Bachelor Of Computer Application -
Veer Narmad South Gujarat University
Vadodara 04-2014
Commerce & Accountancy -
Gujarat Higher Secondary Education Board Gujarat
Vadodara03-2011
Skills
- Customer service
- Sales analysis
- Inventory management
- Financial reporting
- Point-of-sale systems
- Regulatory compliance
- Problem solving
- Data analysis
- Project management
Affiliations
- Cricket
- Volleyball
- Gymming, weight training
- Adventure Sports
- Travelling
Accomplishments
- Thomas Cook Best FX Mate Champ Awards - Guj (2023-2024)
- Thomas Cook Best Forex Card Sale Performer Awards-Guj (2024)
Languages
Gujarati
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Websites
Timeline
Assistant Manager - Foreign Exchange
Thomas Cook India Ltd
09.2021 - Current
Cashier
Orient Exchange & Financial Services (P) Ltd
01.2020 - 09.2021
Investor Relationship Officer ( UTI Mutual Fund )
KFintech Pvt Ltd
04.2016 - 01.2020
Bachelor Of Computer Application -
Veer Narmad South Gujarat University
Commerce & Accountancy -
Gujarat Higher Secondary Education Board Gujarat
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