Chittatosh Satralkar
Business Process Lead
Pune
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Business Leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Business Process Lead
TCS
Pune
03.2023 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Analyzed and assessed functional and organizational activities.
- Assessed business processes and identified ways to boost improvement.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Maintain process knowledge and impart the same to the new heirs
- Assisted with new hire processing and existing training programs.
- Built strong relationships with customers through positive attitude and attentive response.
- Develop quality standards for the process during the transition phase
- Worked with multiple transitions
- Engaged with various activities like calibration, Governance meets and other activities with the customers
- Proficient with people management and employee relationship
- Publishing daily production reports, maintaining attendance and creating process progress reports
- Performing daily audits for money-in and money out transactions for Annuities.
Sr.Associate/Quality Analyst/Training Analyst
Allstate
Pune
06.2017 - 12.2021
- I stared as a Associate with claims processing and payments and then was promoted to a quality analyst through a IJP and then cleared another IJP and was promoted as a training analyst hence i am well equipped to handel Operations, Quality and Training.
- I have worked with three job roles with in Allstate hence listed all those in as my job role, my last role with the company was as a Training Analyst
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Edited, proofed and critiqued internal documents to improve clarity.
- Participated in departmental meetings to establish short- and long-term strategy.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Proficient with RCA methodologies and TNI
- cross skilled in more than 14 processes and sub-processes
- worked with accounting AR, AP and reconciliation as quality analyst
- also worked with customer contact center as a Quality as well as a trainer
- successfully trained on-shore employees in US in a virtual environment
Sr.Associate Medical Payments
WNS
Pune
03.2016 - 06.2017
- Handled 100 calls and back office requests per day to address customer inquiries and concerns.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked with customers health insurance payments for Sun-Corp insurance with workers compensation insurance
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Participated in team-building activities to enhance working relationships.
Education
MBA - Business Administration
CIMDR
Sangli 03.2013 - 04.2015
BBA - Business Administration
Chintamanrao Collage of Commerce
Pune 02.2011 - 03.2013
Skills
Data monitoring
Certification
AIDA certification for insrance
Singing and playing guitar.
I always was attracted by music as a child hence i developed a habit to sing and that lead to playing guitar in my collage days i lead a band of 4 and performed in various cities in india i still do carry it on as a hobie and a stress buster
Timeline
Business Process Lead
TCS
03.2023 - Current
AIDA certification for insrance
03-2018
Sr.Associate/Quality Analyst/Training Analyst
Allstate
06.2017 - 12.2021
Sr.Associate Medical Payments
WNS
03.2016 - 06.2017
MBA - Business Administration
CIMDR
03.2013 - 04.2015
BBA - Business Administration
Chintamanrao Collage of Commerce
02.2011 - 03.2013
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