Chittipantula Shyam Sundar

Boomi

Communicated with clients to verify roots and causes of computer problems
Implemented technical solutions to solve customer issues and increase satisfaction
Suggested software and hardware modifications to reduce lag time and improve overall speed
Collaborated with outside departments to implement system-wide improvements
Patched OS, Database software and installed new versions to eliminate security problems and protect data
Provided support to users in 24/7 uptime environment, often working double shifts to accommodate time zones
Monitored systems in operation and quickly troubleshot errors
Diagnosed and troubleshot hardware, software and network issues occurred either Network end or End Device end and Application end
Documented technical issues and solutions to enable tracking history and maintain accurate logs
Experienced with JMX tools, Memory Analyzer Tool for Runtime/ Infrastructure Monitoring
Experienced with Containers applications like Docker's
Experienced with Containers applications like Docker's and K8s implementation
Decent Understanding about the Decent Understanding about Event Driven Architecture (Pub/Sub , Kafka,)
Using MAT &JMX Tools for Monitoring the system performance , Memory consumption during Runtime
Good Understanding about the SSO application like OKTA & its setup and Logs reviewing for the error that was encountered after OKTA Setup
Decent Understanding of IAM Roles and User Management in Major Cloud Providers like AWS