CHITTURI KIRAN CHANDRA
Hyderabad
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Organized and results-driven professional with experience in administration, auditing, and operations. Skilled in following Standard Operating Procedures (SOPs), conducting manual audits, resolving exceptions, and escalating issues systematically. Known for tracking performance metrics, improving workflows by up to 40%, and delivering timely, high-quality outputs in fast-paced environments. Proficient in Excel and familiar with SQL, with a proven ability to collaborate globally and meet SLAs, CLAs, productivity, quality, and utilization benchmarks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
GAR PROPERTY DEVELOPMENT SERVICES PVT LTD
Hyderabad
04.2024 - Current
- Follow SOPs to perform manual audits, identify outliers, and resolve exceptions using internal tools, improving turnaround speed by 30%.
- Conduct data checks, prepare analytical reports, and escalate issues systematically to relevant teams, improving resolution time by 25%.
- Listen to customer feedback, transcribe inputs, and provide actionable recommendations to improve processes by 20%.
- Maintain accurate records of day-to-day work using trackers and workflow tools, ensuring 100% compliance with SLAs.
- Identify emerging patterns from audits and contribute to process/program improvements that boosted operational efficiency by 35%.
- Consistently meet business metrics including SLA, productivity, quality, and utilization benchmarks.
ELLAA RESIDENCES
Hyderabad
07.2023 - 04.2024
- Increased hotel reservation bookings by 20-40% through improved guest handling and customer engagement.
- Enhanced front-office work efficiency by 30% by streamlining reporting and service processes.
- Coordinated management schedules and daily operations, improving overall operational efficiency by 25%.
- Trained and supervised front-office staff, raising professionalism and teamwork efficiency by 30%.
- Maintained confidential records with 100% accuracy, ensuring compliance and discretion.
ABODE HOTEL
Hyderabad
11.2022 - 06.2023
- Improved guest check-in/check-out efficiency by 25%.
- Achieved a 95% first-contact resolution rate for billing queries and complaints.
- Honoured with Best Employee of the Year (2022) for outstanding service excellence.
THE CAPITAL HOTEL
Guntur
04.2019 - 08.2022
Education
B.Sc. - Computer Science
04.2024
Diploma - Air Hostess & Hotel Management (Tours & Travel)
01.2019
Intermediate - MPC
01.2019
SSC - undefined
01.2016
Skills
- SOP Compliance
- Manual Audits
- Stakeholder Communication
- Reporting
- Customer Feedback Analysis
- Transcription
- MS Excel
- SQL
- Process Improvements
- Exception Resolution
- Escalation
- Documentation
Certification
Power BI Certification, 2024-01-01
Languages
English
Telugu
Hindi
Awards Activities
- Best Employee of the Month, 2024-01-01, Achieved a 20% improvement in operations
- Best Employee of the Year, 2022-01-01, For outstanding service excellence
Timeline
- GAR PROPERTY DEVELOPMENT SERVICES PVT LTD
04.2024 - Current
- ELLAA RESIDENCES
07.2023 - 04.2024
- ABODE HOTEL
11.2022 - 06.2023
- THE CAPITAL HOTEL
04.2019 - 08.2022
Andhra University - B.Sc., Computer Science
Frankfinn Institute - Diploma, Air Hostess & Hotel Management (Tours & Travel)
NRI Junior College - Intermediate, MPC
GKR Public School - SSC,
Accomplishments
- Oversaw rise of company to the top of the industry.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Leadership position
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementFlexible work hoursPersonal development programsWork from home optionCompany CultureWork-life balanceHealthcare benefitsInterests
Data Analyst
Executive admin