CH K ARVIND REDDY
Customer Support & Operations Specialist
Mumbai
Summary
Customer service and operations professional with 10+ years of experience across BPO, hospitality, and technical support, including Teleperformance. Skilled in sales support, CRM systems, billing processes, and team leadership, with a proven track record of improving client relationships, resolving issues, and ensuring high data accuracy. Strong collaborator focused on enhancing operational efficiency, customer satisfaction, and overall business performance
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Customer Associate Grade - 1
Teleperformance
MUMBAI
08.2024 - 11.2025
- Led daily sales team operations, enhancing workflow efficiency and fostering effective team communication.
- Managed creation and publishing of promotional offers for multiple holiday resort properties, ensuring brand compliance and driving customer engagement.
- Built and maintained strong client relationships through proactive communication and issue resolution, improving customer satisfaction.
- Oversaw billing and invoicing processes, ensuring transaction accuracy and strengthening client trust through transparent financial tracking.
- Handled approximately 30 daily customer interactions across calls and emails, ensuring timely and effective communication.
Operational Manager
Hotel Orion & Hotel SK's
TIRUPATI
01.2019 - 10.2023
- Managed daily operations of 80+ room hotel and restaurant, achieving high guest satisfaction and consistent revenue growth.
- Managed budgets, events, and promotional strategies, achieving revenue and cost targets.
- Led front- and back-of-house teams, improving service efficiency through cross-training and coordination.
- Resolved guest feedback and operational issues promptly, enhancing overall guest satisfaction.
- Controlled inventory and supplier relationships, minimizing waste and securing timely deliveries.
Technical Support Engineer
Jangam Solutions
TIRUPATI
01.2018 - 07.2018
- Troubleshot hardware, software, and network issues, diagnosing and repairing faults to restore system functionality.
- Installed and configured hardware and software systems, enhancing reliability and performance.
Customer Care Executive
Tirumala Tirupati Devasthanam's - HCL
TIRUPATI
01.2009 - 12.2017
- Handled 500–1000 inbound calls daily, achieving first-call resolution and accurate booking processing.
- Resolved customer inquiries and complaints within SLA, coordinating with cross-department teams to ensure timely solutions.
- Identified customer pain points, supporting targeted improvements that enhanced overall satisfaction.
- Promoted team collaboration and communication, contributing to measurable improvements in call center performance.
- Conducted compliance audits and quality reviews, preparing performance reports for management.
Education
Bachelor of Science - Computer And Information Sciences
ACHARYA NAGARJUNA UNIVERSITY
Guntur, India 04.2001 -
Skills
Customer Service & Client Support
Mobile contracting system
ATCOM tools
Extranet platforms
Invoicing systems
Office 365
Data Handling & Accuracy
Client support
MS Office 365
Data accuracy
Team collaboration
Problem solving
Training and mentoring
Accomplishments
- Employee of the Month (2×) for outstanding performance in sales and holiday billing invoicing.
- Consistently exceeded sales and invoicing targets through accuracy and efficiency.
- Recognized for leadership, initiative, and teamwork in high-pressure environments.
- Volunteered at TTD Call Center, assisting pilgrims with online booking and improving customer experience.
Certification
AWS: Solutions Architect Certified, Amazon Web Services (AWS), 2024-04-01
Interests
Photography, Trekking, Maintaining positive customer experiences through helpful support
Timeline
Senior Customer Associate Grade - 1
Teleperformance
08.2024 - 11.2025
Operational Manager
Hotel Orion & Hotel SK's
01.2019 - 10.2023
Technical Support Engineer
Jangam Solutions
01.2018 - 07.2018
Customer Care Executive
Tirumala Tirupati Devasthanam's - HCL
01.2009 - 12.2017
Bachelor of Science - Computer And Information Sciences
ACHARYA NAGARJUNA UNIVERSITY
04.2001 -