CH K ARVIND REDDY
Customer Support & Operations Specialist
Mumbai
Summary
Customer service and operations professional with 10+ years of experience across BPO, hospitality, and technical support, including Teleperformance. Skilled in sales support, CRM systems, billing processes, and team leadership, with a proven track record of improving client relationships, resolving issues, and ensuring high data accuracy. Strong collaborator focused on enhancing operational efficiency, customer satisfaction, and overall business performance
Overview
1
1
Certification
17
17
years of professional experience
Work History
Senior Customer Associate Grade - 1
Teleperformance
MUMBAI
08.2024 - 11.2025
- Led daily sales team operations, enhancing workflow efficiency and fostering effective team communication.
- Managed creation and publishing of promotional offers for multiple holiday resort properties, ensuring brand compliance and driving customer engagement.
- Built and maintained strong client relationships through proactive communication and issue resolution, improving customer satisfaction.
- Oversaw billing and invoicing processes, ensuring transaction accuracy and strengthening client trust through transparent financial tracking.
- Handled approximately 30 daily customer interactions across calls and emails, ensuring timely and effective communication.
Operational Manager
Hotel Orion & Hotel SK's
TIRUPATI
01.2019 - 10.2023
- Managed daily operations of 80+ room hotel and restaurant, achieving high guest satisfaction and consistent revenue growth.
- Managed budgets, events, and promotional strategies, achieving revenue and cost targets.
- Led front- and back-of-house teams, improving service efficiency through cross-training and coordination.
- Resolved guest feedback and operational issues promptly, enhancing overall guest satisfaction.
- Controlled inventory and supplier relationships, minimizing waste and securing timely deliveries.
Technical Support Engineer
Jangam Solutions
TIRUPATI
01.2018 - 07.2018
- Troubleshot hardware, software, and network issues, diagnosing and repairing faults to restore system functionality.
- Installed and configured hardware and software systems, enhancing reliability and performance.
Customer Care Executive
Tirumala Tirupati Devasthanam's - HCL
TIRUPATI
01.2009 - 12.2017
- Handled 500–1000 inbound calls daily, achieving first-call resolution and accurate booking processing.
- Resolved customer inquiries and complaints within SLA, coordinating with cross-department teams to ensure timely solutions.
- Identified customer pain points, supporting targeted improvements that enhanced overall satisfaction.
- Promoted team collaboration and communication, contributing to measurable improvements in call center performance.
- Conducted compliance audits and quality reviews, preparing performance reports for management.
Education
Bachelor of Science - Computer And Information Sciences
ACHARYA NAGARJUNA UNIVERSITY
Guntur, India 04.2001 -
Skills
Customer Service & Client Support
Mobile contracting system
ATCOM tools
Extranet platforms
Invoicing systems
Office 365
Data Handling & Accuracy
Client support
MS Office 365
Data accuracy
Team collaboration
Problem solving
Training and mentoring
Accomplishments
- Employee of the Month (2×) for outstanding performance in sales and holiday billing invoicing.
- Consistently exceeded sales and invoicing targets through accuracy and efficiency.
- Recognized for leadership, initiative, and teamwork in high-pressure environments.
- Volunteered at TTD Call Center, assisting pilgrims with online booking and improving customer experience.
Certification
AWS: Solutions Architect Certified, Amazon Web Services (AWS), 2024-04-01
Interests
Photography, Trekking, Maintaining positive customer experiences through helpful support
Timeline
Senior Customer Associate Grade - 1
Teleperformance
08.2024 - 11.2025
Operational Manager
Hotel Orion & Hotel SK's
01.2019 - 10.2023
Technical Support Engineer
Jangam Solutions
01.2018 - 07.2018
Customer Care Executive
Tirumala Tirupati Devasthanam's - HCL
01.2009 - 12.2017
Bachelor of Science - Computer And Information Sciences
ACHARYA NAGARJUNA UNIVERSITY
04.2001 -