Chloe McCracken
Kokomo
Summary
I am a very driven employee that is always willing to help out and learn more. I am currently studying Nursing in college, and hope to find a job that will help benefit my studies. I am very detail-oriented and am committed to maintaining organization throughout my job. As a quick learner, I will catch on to most tasks with ease, and hope to be as efficient as possible.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Walgreens
02.2023 - 12.2023
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
Customer Experience Coordinator
Marshalls
09.2021 - 02.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Analyzed customer feedback data to identify trends, improving products and services based on insights gained.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Collaborated with cross-functional teams to develop strategies that improved overall customer experience.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
Education
Bachelor of Science And Nursing - Nursing
Indiana University Kokomo
Kokomo, IN05.2027
High School Diploma -
Frankton Jr-Sr High School
Frankton, IN05.2023
Skills
- Critical Thinking
- Complex Problem-Solving
- Quick Learner
- Open-Minded and Willing to Learn
- Organized
- Hard Working
Timeline
Pharmacy Technician
Walgreens
02.2023 - 12.2023
Customer Experience Coordinator
Marshalls
09.2021 - 02.2023
Bachelor of Science And Nursing - Nursing
Indiana University Kokomo
High School Diploma -
Frankton Jr-Sr High School
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