Chokka Chandrasekhar
Summary
Experienced professional with expertise in fraud detection, dispute management, KYC analysis, and RPA automation. Skilled in business transformation, process improvement, and operations support, seeking a role in AIML Data Operations.
Overview
9
9
years of professional experience
Work History
Process Specialist (SME) – Dispute & Chargeback Management
Cognizant Technology Solutions India Private Limited
07.2021 - 03.2023
- Managed chargeback and dispute, ensuring timely and accurate chargeback processing.
- Check for first-party fraud, identity theft, ATO, and file UAR and SAR, minimizing losses due to fraud.
- Providing training and support to junior team members.
- Ensured adherence to policies and procedures related to payment processing, fraud detection, and chargeback management.
KYC Analyst (Commercial Banking), RPA Automation Support
HSBC Electronic Data Processing India Pvt Ltd
01.2019 - 07.2021
- Conducted KYC Analysis and due diligence for commercial banking clients.
- Monitored regulatory changes and ensured all KYC documentation and processes were up to date
- Provided support for business transformation using RPA tools like Blueprism
Fraud Analyst: Fraud Investigations, RPA Automation Support
HSBC Electronic Data Processing India Pvt Ltd
02.2017 - 01.2019
- Led fraud detection and investigation for card fraud, account takeover (ATO) cases, and other financial crimes.
- Performed detailed fraud investigations, identifying fraudulent patterns, and implementing preventative measures.
- Worked closely with technical teams to support Robotic Process Automation (RPA) initiatives aimed at optimizing fraud detection processes.
- Monitor fraud detection tools, evaluate customer data to identify and prevent fraudulent activities, ATO, first-part fraud, identity theft.
Business Development Manager: Sales Engineer
Vashi Electricals
08.2016 - 02.2017
- Engaged with clients to provide product information, pricing, and technical support, improving customer satisfaction.
- Coordinated with internal teams to ensure the timely delivery of electrical products and services.
- Analyzed sales data to forecast trends, identify opportunities, and ensure consistent achievement of targets.
Operations Practitioner: Banking Customer Service
IBM Daksh - Concentrix Daksh
10.2013 - 01.2016
- Provided banking customer service, addressing queries, processing requests, and resolving issues.
- Handled a high volume of inbound calls, adhering to service level agreements (SLAs), and resolving customer concerns promptly.
Education
MBA -
Andhra University
Bachelor of Technology -
JNTU K
Skills
- Fraud detection, prevention, and mitigation
- Account security monitoring
- Confluence, JIRA
- KYC, AML
Languages
- English, Hindi, Telugu
Disclaimer
I hereby declare that the above rendered details are true to the best of my knowledge.
Timeline
Process Specialist (SME) – Dispute & Chargeback Management
Cognizant Technology Solutions India Private Limited
07.2021 - 03.2023
KYC Analyst (Commercial Banking), RPA Automation Support
HSBC Electronic Data Processing India Pvt Ltd
01.2019 - 07.2021
Fraud Analyst: Fraud Investigations, RPA Automation Support
HSBC Electronic Data Processing India Pvt Ltd
02.2017 - 01.2019
Business Development Manager: Sales Engineer
Vashi Electricals
08.2016 - 02.2017
Operations Practitioner: Banking Customer Service
IBM Daksh - Concentrix Daksh
10.2013 - 01.2016
MBA -
Andhra University
Bachelor of Technology -
JNTU K
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