CHOUTA NAGARANI

• Worked deeply with Object-Oriented Programming (OOPS), applying principles like classes, inheritance, and encapsulation to build scalable and maintainable applications.
• Applied control structures (while loops, for loops, If statements) to develop efficient algorithms and automate workflows, improving system performance.
• Developed and maintained Python scripts for data processing and automation, reducing manual work by 30%.
• Debugged and optimized Java code, enhancing performance by 15%.
• Integrated Java development with SQL database management, fostering a data-driven decision-making culture within the organization.

• A Support Executive’s work involves assisting customers with their inquiries and issues, ensuring smooth product usage, and providing solutions to problems.
• They handle customer interactions through various channels, such as phone, email, or chat, and maintain records of these interactions.
• They also play a role in gathering customer feedback, contributing to the company’s knowledge base, and potentially managing a team of customer support representatives.

Cloud Infrastructure & IT Support Intern : 1+ year experience in Mainframe ,Control M ,Service now , Putty.

• 1. Mainframe
• Monitoring and managing batch jobs.
• Troubleshooting job failures and system issues.
• Using tools like TSO/ISPF, JCL, SDSF for job and system management.
• Raising or escalating incidents as needed.
• 2. ServiceNow
• Logging and tracking incidents, service requests, and changes.
• Updating ticket status, adding resolution steps and notes.
• Following SLA and escalation procedures.
• Communicating with users and other teams through ServiceNow.
• 3. Control-M
• Monitoring and managing scheduled batch jobs.
• Re-running failed jobs, pausing/resuming job flows.
• Ensuring timely execution of critical business jobs.
• 4. Putty
• Accessing UNIX/Linux servers via SSH.
• File transfers using SCP/SFTP.
• Basic troubleshooting in UNIX environments.
• Core Skills for a Support Executive
• Problem-solving under pressure (especially during critical failures).
• Communication skills for user and team interactions.
• Documentation of incidents, issues resolutions.
• Shift work readiness, including night or weekend support.
• Collaboration with developers, infrastructure, and business teams