Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Brooks

Fort Wayne

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

16
16
years of professional experience
2004
2004
years of post-secondary education

Work History

Customer Service Representative

Copper Canyon Tobacconists
Fort Wayne
09.2024 - Current
  • Assisted customers with product selection and provided recommendations.
  • Handled customer inquiries through phone and in-person communication.
  • Processed sales transactions accurately using point-of-sale systems.
  • Resolved customer complaints effectively and professionally.

Sales Associate

The Tile Shop
Fort Wayne
02.2021 - 08.2024
  • Provided excellent customer service to enhance shopping experience.
  • Collaborated with team members to achieve sales goals.
  • Helped customers find specific products, answered questions, and offered product advice.

Manager

Craving Vapes
Fort Wayne
05.2009 - 01.2021
  • Supervised daily operations ensuring compliance with safety standards.
  • Managed inventory levels and coordinated stock replenishment processes.
  • Developed training materials for new staff on product knowledge and customer service.

Education

Paul Harding High School
Fort Wayne, IN

Skills

  • Customer service
  • Point-of-sale systems
  • Complaint resolution
  • Product knowledge

Timeline

Customer Service Representative

Copper Canyon Tobacconists
09.2024 - Current

Sales Associate

The Tile Shop
02.2021 - 08.2024

Manager

Craving Vapes
05.2009 - 01.2021

Paul Harding High School
Chris Brooks