Chris Carroll
Greensburg
Summary
Experienced manager with excellent client and project management skills. Action-oriented, with a strong ability to communicate effectively with technology to executive and business audiences. Meticulous manager, excellent at juggling multiple tasks, and working under pressure. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
52
52
years of professional experience
1
1
Certification
Work History
Sales Consultant
Morton Buildings Inc.
Rushville
01.2017 - Current
- 1.4 million in sales.
- Project manager.
- Assist in building a scheduling time frame.
- Achieving in customer service, along with building.
- Consulted with clients to understand their building needs and preferences.
- Demonstrated product features and benefits to prospective customers.
- Developed relationships with new and existing clients for ongoing sales opportunities.
- Attended trade shows to promote products and gather market insights.
- Participated in regular training sessions on new products, services, and industry trends.
- Collaborated with marketing team to design promotional materials for campaigns.
- Negotiated deals and handled complaints or objections.
- Designed equestrian barns and arenas for customers with safety and utilization in mind.
Pro Shop Manager
National Wild Turkey Federation
Edgefield
01.2015 - 01.2016
- Assistant Range Master.
- Certified Shotgun Instructor
- Hunting Guide for the NWTF CEO.
- Mentor for the Hunting Heritage Center.
- Conducted tours at the Palmetto Shooting Complex and NWTF.
- Trained staff on customer service and product knowledge standards.
- Assisted customers in selecting appropriate merchandise based on their individual needs.
- Resolved customer disputes promptly while maintaining excellent customer relationships.
Manager
South Shore Water Association
Clewiston
01.2003 - 01.2013
- Managed an $180,000 annual operating budget and 1,800 services.
- Reduced delinquent accounts from 65% down to less than 5%.
- Managed all finances from payroll to vendors and suppliers.
- Maintained water storage and pressures to meet demand.
- Performed mechanical work to repair and maintain equipment.
- Monitored all water lines and customer services for a tri-county area.
- Oversaw staff training and development for operational efficiency.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
Fertilizer Truck Driver
Moss Towing & Transportation
South Bay
01.2002 - 01.2003
- Transported deliveries locally and over the road.
- Inspected the truck for defects and safe operating conditions before, during, and after trips.
- Completed basic maintenance and minor repairs on equipment.
- Inspect and maintain trucks to ensure compliance with safety standards
- Mentor new drivers on company policies and driving best practices
- Communicated with dispatchers regarding pickup and delivery times.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Customer Service Center Representative
Batesville Casket Company
Batesville
01.1992 - 01.2002
- Established long-term customer relationships through prompt, courteous service.
- Managed workflow to exceed quality service goals.
- Manually and mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
- Maintained accurate stock records and schedules.
- Cross-trained and backed up other customer service managers.
- Assisted customers with inquiries regarding products and services.
- Processed orders and managed customer accounts efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on product features and benefits comprehensively.
- Managed escalated calls from dissatisfied customers in an efficient and courteous manner.
- Greeted customers, identified their needs and provided appropriate solutions.
- Resolved customer inquiries efficiently and accurately.
Farmer
Carroll Farms
Clarksburg
01.1973 - 01.1992
- Managed hog and cattle operations.
- Performed daily inspections on animals and implemented any first aid, inoculations, or other care and maintenance needed.
- Maintained and operated a wide variety of large and small equipment used in day-to-day farming.
- Maintained any and all outbuildings, barns, fences, gates, etc.
- Operated and maintained agricultural machinery for efficient farm production.
- Maintained farm machinery, tools, and buildings in good working order.
- Harvested crops at the optimum time for maximum yield and quality.
- Observed animals during birthing process; assisted as needed; monitored newborns' health status.
- Managed breeding programs following best practices in animal husbandry.
- Inspected facilities daily to comply with health, sanitation and safety standards and maintain agricultural biodiversity across farm.
Education
Vincennes University
Vincennes, IN01.1986
High School Diploma - General
North Decatur High School
Greensburg, IN01.1984
Skills
- Operations management
- Strong work ethic
- Strong customer service relations
- Natural leader
- Conflict resolution techniques
- Responsible, dependable
- Compassionate
- Quick learner
- Commercial driver's license
- Team player
- Detail-oriented
- Customer relationship management
- Community networking
- Trade show representation
Certification
- Class A CDL
- Water Management License
Affiliations
- Lifetime member of the National Cutting Horse Association
- Lifetime member of the American Quarter Horse Association
- Member of the Gold Coast Cutting Horse Association
- Member of the Masonic Lodge
- Member of the Elks Lodge
Interests
- Competed competitively in the NCHA for 16 years.
- Team roped for 8 years.
- Trained young horses for cattle work 18 years.
Timeline
Sales Consultant
Morton Buildings Inc.
01.2017 - Current
Pro Shop Manager
National Wild Turkey Federation
01.2015 - 01.2016
Manager
South Shore Water Association
01.2003 - 01.2013
Fertilizer Truck Driver
Moss Towing & Transportation
01.2002 - 01.2003
Customer Service Center Representative
Batesville Casket Company
01.1992 - 01.2002
Farmer
Carroll Farms
01.1973 - 01.1992
Vincennes University
High School Diploma - General
North Decatur High School
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