Chris Moses
Customer Operations/ Service Associate
Hyderabad,TG
Summary
Seasoned Customer Associate with 4.5 years of experience dedicated to providing highest quality service, committed to exceeding expectations and furthering company goals. Dedicated professional with knowledge of service delivery and proven multitasking abilities, motivated to maintain customer satisfaction. Specialize in quality, speed and process optimization. Maintaining professional relationships to increase profitability and drive business.
Overview
4
4
years of professional experience
Work History
Woot customer service operations (North America)
Amazon
Hyderabad, TG
02.2019 - Current
- Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets
- Mentored and helped new hires to come up the learning curve.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked closely with team members to identify mass issues and reduce customer impact 10%.
- Identifying fraudulent customers to reduce concession abuse.
- Tax document evaluation.
- Contact multiple vendors to claim warranty.
Customer Service Associate (U.k, Singapore)
Amazon
Hyderabad, Telangana
05.2017 - 02.2019
- Excellent reputation for resolving problems, improving customer satisfaction, identifying problems and driving overall operational movements.
- Multi-talented consistently rewarded for success on various RNR programs.
- Performed special projects for analysis on errors.
- Worked in 4 different skills and handled customers from different regions (U.K prime, Singapore prime (Pilot batch), Amazon.com, Woot services,North America).
- Alexa beta tester.
Education
BBA - Business Administration
Siddhartha Degree College
Warangal 08.2016 - 04.2019
Board of Intermediate Education A.P -
Sri Chaitanya Junior College
Hyderabad 08.2012 - 03.2014
Secondary School Certificate -
St. Patrick's High School
Hyderabad 06.2000 - 03.2012
Skills
Inbound and outbound calling
International sales support
Quality assurance
Account management
Multi-line phone talent
Technical Support
Shipping procedures understanding
Creative problem solving
Customer Relations
Telephone etiquette
Good communication skills
Excellent written and oral communication
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction.
- Pilot batch Nautilus (Singapore Amazon prime).
- Collaborated with team of 13 in the development of Nautilus .
- Alexa data services beta tester.
- Engaged with other professionals, including managers to improve process and customer experience.
- Mentored and coached other team members to meet Quality and Efficiency goals.
- AWARDS
- Master quality guardian for 4 years.
- Subject matter expert.
- Customer obsession.
Timeline
Woot customer service operations (North America)
Amazon
02.2019 - Current
Customer Service Associate (U.k, Singapore)
Amazon
05.2017 - 02.2019
BBA - Business Administration
Siddhartha Degree College
08.2016 - 04.2019
Board of Intermediate Education A.P -
Sri Chaitanya Junior College
08.2012 - 03.2014
Secondary School Certificate -
St. Patrick's High School
06.2000 - 03.2012