Chris Ramos
Dyer
Summary
Dynamic Customer Order Specialist at Home Depot with a proven track record in enhancing customer satisfaction through effective problem resolution and empathetic communication. Skilled in order processing and vendor management, I leverage software proficiency to streamline operations, ensuring timely fulfillment and accuracy in every transaction.
Overview
4
4
years of professional experience
Work History
Customer Order Specialist
Home Depot
08.2024 - Current
- Customer Interaction: COS associates handle customer inquiries, both in-store and over the phone, regarding orders, product availability, and shipping.
Order Processing: They process customer orders, ensuring accuracy and timely fulfillment, and manage special orders.
Vendor Communication: COS associates often communicate with vendors regarding order status, backorders, and potential issues.
Problem Resolution: They address customer issues related to orders, including shipping delays, damages, or incorrect items.
Knowledge Base: COS associates are expected to have a good understanding of The Home Depot's products, policies, and procedures.
Team Collaboration: They work closely with other store associates, including sales staff and managers, to ensure smooth operations.
Specialty & Pro Sales Assistant Manager
Home Depot
09.2021 - 08.2024
- Customer Interaction: COS associates handle customer inquiries, both in-store and over the phone, regarding orders, product availability, and shipping.
Order Processing: They process customer orders, ensuring accuracy and timely fulfillment, and manage special orders.
Vendor Communication: COS associates often communicate with vendors regarding order status, backorders, and potential issues.
Problem Resolution: They address customer issues related to orders, including shipping delays, damages, or incorrect items.
Knowledge Base: COS associates are expected to have a good understanding of The Home Depot's products, policies, and procedures.
Team Collaboration: They work closely with other store associates, including sales staff and managers, to ensure smooth operations.
Education
Associate Of Business Administration - Business
South Suburban College of Cook County
South Holland, IL05.2000
Skills
- Empathy and patience
- Verbal and written communication
- Written and oral communication
- Skilled in software
Timeline
Customer Order Specialist
Home Depot
08.2024 - Current
Specialty & Pro Sales Assistant Manager
Home Depot
09.2021 - 08.2024
Associate Of Business Administration - Business
South Suburban College of Cook County
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