D. CHRIS ANUDIN PAUL
Bengaluru
Summary
Seeking a challenging Virtual Assistant or Customer Support role to leverage expertise in customer relationship management, case resolution, and multi-channel communication. Dedicated to delivering exceptional service while implementing problem-solving skills and interpersonal abilities for organizational growth. Interested in exploring opportunities in AI-driven customer solutions and remote business support.
Confident, enterprising, and responsible professional with a positive approach to work and continuous learning. Skilled at managing extended work hours while maintaining team collaboration and service excellence.
Overview
4
4
years of professional experience
Work History
Fashion Consultant (Remote, Non-Voice)
Global Fidelis
Miami
10.2024 - 02.2026
- Provide expert fashion consultation to clients in remote capacity
- Manage customer inquiries and deliver tailored product recommendations
- Contribute to brand growth and customer satisfaction in fashion e-commerce space
- Advised clients on fashion trends and personal styling choices.
- Maintained a professional attitude at all times while dealing with challenging situations or difficult customers.
- Maintained a high level of professionalism while interacting with clients in person or via telephone.
Senior Consultant, Customer Support (Voice)
Intouch CX
Bangalore
06.2024 - 09.2024
- Handled advanced customer support inquiries with emphasis on quality resolution
- Maintained professional communication standards for brand representation
- Collaborated with cross-functional teams to streamline project workflows and deliverables.
- Identified needs of customers promptly and efficiently.
Senior Customer Support Executive (Voice)
24/7.[ai]
Bangalore
08.2022 - 04.2024
- Resolved complex customer queries related to WiFi/Fibre and Mobile service issues across multiple channels (phone, chat, case management)
- Managed specialist conference calls, escalations, and high-priority customer cases requiring enhanced empathy and problem-solving
- Conducted outbound customer follow-ups using CXOne system to ensure satisfactory resolution and service quality
- Audited escalation cases to identify service gaps and provide coaching feedback to team members
- Multitasked effectively across incoming support requests and outbound work, maintaining consistent quality standards
- Achievement: Recognized as Best Performer for contribution to Net Promoter Score (NPS) under OPTUS
Education
Intermediate -
Viswasai Educational Society
NelloreSSC -
Sri G.V.S Sankaraiah Memorial High School
GudurSkills
- Phone Support
- Chat Support
- Customer Relations
- Professional Correspondence
- Multi-lingual
- Genesys
- CXOne
- Live Engage
- Case Management Systems
- MS Office
- Windows Operations
- Time Management
- Problem-Solving
- Team Collaboration
- Escalation Handling
- Quality Assurance
- Multitasking
- Technical Support
- Issue Resolution
- Customer Empathy
- Case Auditing
- Performance Coaching
- NPS Management
- Customer relationship management
Languages
- English
- Hindi
- Telugu, Native
- English, Fluent
- Hindi, Intermediate
Personal Information
- Date of Birth: 04/22/99
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Recognition Awards
Best Performer Award, Recognized for outstanding contribution to Net Promoter Score (NPS) metrics under OPTUS account
Core Skills
Phone Support, Chat Support, Customer Relations, Professional Correspondence, Multi-lingual (Telugu, English, Hindi), Genesys, CXOne, Live Engage, Case Management Systems, MS Office (Intermediate), Windows Operations, Time Management, Problem-Solving, Team Collaboration, Escalation Handling, Quality Assurance, Multitasking, Technical Support, Issue Resolution, Customer Empathy, Case Auditing, Performance Coaching, NPS Management
Languages
Telugu
First Language
English
Proficient
C2
Timeline
Fashion Consultant (Remote, Non-Voice)
Global Fidelis
10.2024 - 02.2026
Senior Consultant, Customer Support (Voice)
Intouch CX
06.2024 - 09.2024
Senior Customer Support Executive (Voice)
24/7.[ai]
08.2022 - 04.2024
Intermediate -
Viswasai Educational Society
SSC -
Sri G.V.S Sankaraiah Memorial High School