Christal Jaculine
Tuticorin
Summary
Experienced professional with a strong background in business management consulting, customer success management, and team leadership. Demonstrated expertise in connecting buyers and sellers, streamlining business processes, and providing comprehensive business setup solutions. Proven track record in achieving sales targets, managing customer relationships, and delivering exceptional brand management. Skilled in CRM & ERP systems, documentation & report writing, critical thinking, conflict resolution, and risk management. Adept at using tools such as Excel,PPT,Power BI,Canva, Wordpress Web Designing with Elementor (CSS), and Python. Career goal includes leveraging extensive experience to drive organisational growth and enhance operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Management Associate(Entrepreneur)
Samarian Pioneer
Tuticorin
10.2021 - 08.2023
- Developed and implemented a streamlined process for gathering business requirements, and solved clients Business and Management Problems by providing appropriate solution as an entrepreneur
- Provided a Textile Printing Business client a complete Business Setup Solution Such as Partnership Registration through direct visit to Registrar Office, Company Pan, IEC Registration, Gst Registration
- Provided Fssai License, Renewal and Annual Return Filing and Gst Certificate, GST Filing to a Macron Manufacturer
- Facilitated on-schedule issuance of FSSAI document Renewal
- Created Problem and Solution Documentation for a Interior Designing Client's Website SEO
- Got Fssai Orders through Direct Marketing
- Conveyed my new Management Solution Idea to customers successfully during Direct Marketing
- Provided FSSAI License to Home Masala Business Client
- Provided Fssai License to Snacks Business Client
- Provided Fssai License to a Small Restaurant Business Client
- Designed and Delivered Whole Brand Package and Gst Registration Certificate to a Water Purification Company
- Provided Gst Certificate to a Agarpathi Distributor in Pondicherry since it is Union Territory the registration process is little challenging but completed perfectly and gained client's satisfaction
OAP Programme
Indiamart
Noida(WFH)
11.2022 - 12.2022
- Responsible to check quality of search result by researching in browser(eg
- Google) and need to make changes in Excel Data which contain Search Keywords and Search Results
- The data corrected will be provided to developer team and they will update it on search engine of Indiamart
- As a Result of Update Customers or Visitors Can get appropriate search results for their required products or service
- I have Given my best during the program and learned how the search engine works
- Since it is also target based program worked Day and Night to Complete all Corrections and Submitted Document on time and Gained Good Impression from my Product Manager
Online Associate(Trainee)
Indiamart
Noida(WFH)
09.2022 - 11.2022
- Responsible for Connecting Buyers and Sellers
- Completed Learning all Work Models of Our Company and Leveled up as Trainee
- Need to Follow all Key format while collecting requirements from buyers and need to update it without error in a way it should be to the point as per rule so that Sellers can provide appropriate details and products or service to Customers
- Need to take inbound calls and Update details that should be ai friendly without error
- Need to achieve weekly target on daily basis,I have given my best during my internship
Account Manager(Trainee)
SATHYA TECHNOSOFT
Tuticorin(Chennai Team)
07.2021 - 08.2021
- Handled chennai customer relations and sales metrics efficiently
- Need to Close Sales and Follow Client Throughout for Customer Retention
- Finalized crucial designing project in only 24 hours
- Identified prospective customers and evaluated market potential
- Acquired Knowledge about overall Product Knowledge Such as IOT, ERP Software, Bulk SMS, Web Designing, Digital Marketing, Computer, CCTV, Laptop Models of the company and Sales CRM Tool Knowledge
- Achieved Sales Target During Training Period with our GM Support and Gained our HR Reputation
Business Development Manager
GROSKI INIZIATIVE PVT LTD
Tuticorin
08.2018 - 04.2021
- Responsible for Overall Brand Management, SEO and Designing of the Company
- Contributed a lot in increasing in sales through Outbound calls, Digital Marketing, Negotiation with clients and Provided appropriate training and monitored sales team
- Maintained Customer Relationship throughout
- Have Done Direct Marketing also
- Responsible for Server Management through Web Hosting Support to Groski and its Sub Brands and handled all our Hosting Customers Website and Mail Account Support by creating tickets in hosting CRM and by Self Research and Solved Lots of Server Errors and Issue in Web Development
- Will be available 24/7 for premium clients who has Huge Websites
- Need to allot and Monitor all Team Members Work and reporting the Result to the Founder of the Company
- Responsible for Overall Growth of the Company
- Arranged and Lead Team Meetings with directors about requirements and Status of Goals and Growth
- Responsible for Audit Communication and Documentation with Auditor Team as per CEO Guidance
- Completed Pvt Ltd Registration Process of the Company and its Sub Brands with the help of Third party Audit Team
- Solved a big server issue of our Shipping Company client and Software Company Client then Convinced the Client for Long Term Business Relationship and Saved our company from Huge Lose that will result in closure of the company by Gaining Client's Satisfaction
- Guided Our New Business Brand team members and Motivated them
- Designed lots of Marketing Videos and Brand Products such as Visiting Cards, Brochure, E-Commerce Website for our Web Hosting Brand
- Handled our Whatsapp Groups(For Designing, Hosting, accounts, General) by Motivating team members on daily basis, Sharing To Do list for all Team members including directors and Sharing Completed Audit Documents and Brand Designs for Proofreading and Correction
Education
BBA - Business Administration
ALAGAPPA UNIVERSITY
KARAIKUDI05-2021
Skills
- Customer Success Management
- Team Management
- Sales
- Customer Retention
- Power Bl
- Web Hosting Support
- Documentation & Report Writing
- Critical thinking skills
- Excellent communication skills
- Conflict Resolution
- Risk Management
- Strong interpersonal skills
- CRM & ERP Systems
- Exceptional organisational skills
- Problem Solving
- Presentation Skills
- Canva
- Excel
- Wordpress web Designing
- GST Filing
- Elementor(css)
- Elememtor
- All Govt Online Registration
Certification
- DCA, VES Computers
- Type Writing English Lower with Distinction, TN Govt
- Spoken English, Speak Easy
- Advanced Python, Chiti
- Digital Marketing, Google
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Malayalam
Beginner
A1
Timeline
OAP Programme
Indiamart
11.2022 - 12.2022
Online Associate(Trainee)
Indiamart
09.2022 - 11.2022
Business Management Associate(Entrepreneur)
Samarian Pioneer
10.2021 - 08.2023
Account Manager(Trainee)
SATHYA TECHNOSOFT
07.2021 - 08.2021
Business Development Manager
GROSKI INIZIATIVE PVT LTD
08.2018 - 04.2021
BBA - Business Administration
ALAGAPPA UNIVERSITY
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