Christalene Dsouza
Sales Coordinator-Senior
Mumbai,Maharashtra
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Sales Coordinator-Senior
Federal Express India Pvt Ltd.
11.2023 - Current
- Spooling reports and conducting analysis based on reports spooled from Isell
- Working on presentations to support senior manager for reviews
- Working with cross functions team’s admin requirements
- Jotting minutes for alignment calls
- Performing various activities with accuracy and completeness
- Ensuring time commitment and deadlines are met
- Working with teams across MEISA for problem solving with regards to territory alignments and account related queries.
Sales Coordinator-Senior
Federal Express India Pvt Ltd.
08.2019 - 11.2024
- Providing administrative support to a sales team and Manager
- Handling admirative support activities for Manager
- Spooling reports and conducting analysis based on reports spooled from Isell
- Working on presentations to support manager and Sales AE’s
- Working with cross functions team’s admin requirements
- (EMEA SPA team)
- Jotting minutes for MD calls
- Performing various activities with accuracy and completeness
- Ensuring time commitment and deadlines are met
- Working with teams across EMEA for problem solving with regards to territory alignments and account related queries.
Sales solution support representative
Federal Express India Pvt Ltd.
05.2011 - 07.2019
- Revenue generation & Retention to the accounts that are aligned to us by sales
- Improving Customer satisfaction by delivering outstanding performance
- Problem Analysis and providing long-term solution on the issues creating barrier in shipping
- Networking /benchmarking to ensure we meet customer commitments Administration and reporting of the accounts
- Working on QBR and account analysis Using TERA data queries for pulling out account related information and trends that help us understand and work on a direction to uptrend the account.
Customer Service Agent
Federal Express India Pvt Ltd.
08.2009 - 04.2011
- Addressing to customer queries via calls, emails
- Handling traces to locate missing lost packages
- Handling escalated calls
- To meet the KRO (Key role objective).
Education
Graduated in Sociology (Arts), 1st class -
01.2009
Skills
- Meeting Planning
- Administrative Support
- Report Writing
- Information Confidentiality
- Report Analysis
- Report Generation
- Meticulous Attention to Detail
- Excel Spreadsheets
- Calendar Management
E Competence
Windows 2013/98/00/XP, knowledge of Internet Applications, MS Office, and Advance Excel, word, power point presentation, Teradata SQL.
Tel
9167679099
Extracurricular Activities
Represented my school for Basketball tournament at the Zonal Level. Participated in the social programme organized by college, in which we created awareness regarding education among the slum dwellers, imparted basic education to them. Represented my School in Debate competition.
Hobbies and Interests
- Learning new arenas
- Listening to music
- Cooking
Accomplishments
- Bravo Zulu and appreciation emails
Timeline
Sales Coordinator-Senior
Federal Express India Pvt Ltd.
11.2023 - Current
Sales Coordinator-Senior
Federal Express India Pvt Ltd.
08.2019 - 11.2024
Sales solution support representative
Federal Express India Pvt Ltd.
05.2011 - 07.2019
Customer Service Agent
Federal Express India Pvt Ltd.
08.2009 - 04.2011
Graduated in Sociology (Arts), 1st class -
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