CHRISTA SYLVIA MUTHUKUMAR
ASSISTANT MANAGER IN SHIPPING LINE
TUTICORIN
Summary
Dynamic Assistant Manager with a proven track record at EVERGREEN SHIPPING AGENCY INDIA PRIVATE LIMITED, excelling in customer service and team leadership. Achieved superior satisfaction through effective problem-solving and decision-making. Fostered teamwork and enhanced operational efficiency, demonstrating adaptability and a commitment to excellence.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in Managerial role.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Assistant Manager
EVERGREEN SHIPPING AGENCY INDIA PRIVATE LIMITED
04.2006 - Current
- Supervised day-to-day operations to meet performance, quality and customer satisfaction.
- Attained superior's satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of their preferences.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Presented staff training programs, enhancing knowledge and improving skills in their day to day task.
- Improved operational efficiency by adopting new methods and procedures.
Education
Bachelor of Science - Physics
Kamaraj College
TUTICORIN 04.2001 -
Skills
Customer service
Timeline
Assistant Manager
EVERGREEN SHIPPING AGENCY INDIA PRIVATE LIMITED
04.2006 - Current
Bachelor of Science - Physics
Kamaraj College
04.2001 -
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