Christian Hartzell
Fort Wayne,IN
Summary
Information Technology Support Specialist with hands-on MSP experience providing Tier 1–2 end-user support, user onboarding, and hardware deployment. Proficient in Windows, macOS, and Microsoft 365 troubleshooting, with a strong focus on clear communication, documentation, and service-oriented support across diverse environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Information Technology Support Specialist
Reboot Technology and Consulting
02.2025 - Current
- Provided Tier 1–2 technical support for multiple client environments, resolving hardware, software, and network issues via ticketing system, remote tools, and on-site visits
- Diagnosed and resolved Windows and macOS workstation issues including OS errors, application failures, printer problems, and peripheral connectivity
- Managed user account support in Active Directory and Microsoft 365, including password resets, account provisioning, group membership, and basic permission changes
- Performed workstation deployments and refreshes, including imaging, hardware setup, software installation, and user onboarding
- Supported network troubleshooting tasks such as connectivity issues, DNS/DHCP verification, and basic firewall/router checks under senior technician guidance
- Delivered IT support for mission-driven organizations including churches and non-profits, emphasizing clear communication, patience, and service-oriented support
- Documented troubleshooting steps, resolutions, and environment details to maintain accurate client and internal documentation
- Escalated complex issues appropriately while collaborating with senior technicians to ensure timely resolution.
- Contributed to the creation and maintenance of entry-level standard operating procedures (SOPs), documenting common support workflows and troubleshooting steps to improve consistency and knowledge sharing
Crew Member
Wendy's International LLC
03.2023 - 04.2025
- Delivered fast-paced customer service in a high-volume environment
- Maintained accuracy, teamwork, and time management under pressure
Education
High School Diploma -
Northrop High School
Fort Wayne, IN05.2025
High School Diploma -
FWCS Career Academy
Fort Wayne, IN05-2025
Associate of Applied Science - Information Technology Support
Ivy Tech Community College of Indiana
Indianapolis, IN08-2027
Skills
- End-User Technical Support (Tier 1–2)
- Windows & macOS Troubleshooting
- Microsoft 365 Products (Outlook, Word, Teams, Etc)
- Hardware Deployment & User On-boarding and Off-boarding
- Active Directory (Basic User & Group Management)
- Technical Documentation & SOP Development (Entry-Level)
- Printer & Peripheral Troubleshooting
- User Communication & Service-Oriented IT Support
Certification
- CompTIA ITF+ 2023
- CompTIA A+ 2024
- Google IT Support Professional 2024
Timeline
Information Technology Support Specialist
Reboot Technology and Consulting
02.2025 - Current
Crew Member
Wendy's International LLC
03.2023 - 04.2025
High School Diploma -
Northrop High School
High School Diploma -
FWCS Career Academy
Associate of Applied Science - Information Technology Support
Ivy Tech Community College of Indiana